马里兰大学学院 (UMUC) 案例研究
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Zenoss as a Service (ZaaS)
- Amazon Web Services (AWS)
技术栈
- Linux
- Windows servers
- Cisco UCS
- Cisco networking
- Virtualized storage devices
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
适用行业
- 教育
适用功能
- 商业运营
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
马里兰大学学院 (UMUC) 是一家一流的远程教育机构，为全球 95,000 名学生提供服务。该机构在三大洲设有五个数据中心，托管所有远程教育 IT 基础设施。该机构的 IT 基础设施经常被学生大量使用，例如在每周作业或考试截止日期前的周日晚上，或在评分期结束时。这导致 UMUC 的传统学习管理系统 (LMS) 和一系列第三方应用程序出现容量问题。除此之外，UMUC 还拥有其他内部系统，支持从文档管理到人力资本管理的所有工作。
挑战
马里兰大学学院 (UMUC) 是一家一流的远程教育机构，为全球 95,000 名学生提供服务。他们在三大洲设有五个数据中心，运行着大约 1,500 个硬件系统。由于学生往往会频繁使用系统，UMUC 的传统学习管理系统 (LMS) 和一系列第三方应用程序存在容量问题。由于有其他内部系统支持从文档管理到人力资本管理的所有内容，UMUC 显然需要一个统一的监控平台。UMUC 缺乏对影响最终用户的问题的可见性，因此 UMUC IT 员工在许多情况下完全不知道服务中断。即使知道，他们仍然难以确定基础设施中发生问题的确切位置。
解决方案
2012 年，UMUC 采用了新的云优先 IT 战略，包括首先采用供应商提供的 SaaS 技术，然后将其自身全球数据中心的基础设施过渡到 AWS，只在本地保留必要的基础设施组件。为了扩展 IT 运营、统一监控并实现更顺畅的云过渡和用户体验，UMUC 决定采用 Zenoss-as-a-Service (ZaaS)，即 Zenoss Service Dynamics 的云托管版本。ZaaS 为 UMUC 的整个 IT 基础设施提供了统一的性能和可用性监控以及事件管理。UMUC 已能够将其 97% 的物理基础设施迁移到 AWS。他们对 ZaaS 的使用有助于确保在过渡到云之前、期间和之后的无缝运营。ZaaS 允许 UMUC 持续监控其混合基础设施的运行状况，并在整个过程中根据需要移动数据收集器。
运营影响
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