UserLoop：利用物联网彻底改变客户反馈
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 水泥
适用功能
- 产品研发
用例
- 楼宇自动化与控制
- 时间敏感网络
关于客户
UserLoop 是一个允许其他品牌创建调查问卷并通过电子邮件发送给客户的品牌。创始人 James Devonport 是一名职业产品经理，自 2017 年以来一直在 Bubble 上构建应用程序。他构建了多个已被收购的应用程序，并希望在 2021 年将 UserLoop 作为他的全职 SaaS 项目。UserLoop 刚刚推出公开并已开始获得第一批客户。 James 的目标是到年底实现 1 万美元的 MRR。
挑战
UserLoop 是一个允许其他品牌创建调查问卷并通过电子邮件发送给客户的品牌，它面临着构建功能强大的 SaaS 应用程序而无需开发团队的挑战。创始人 James Devonport 是一名职业产品经理，自 2017 年以来一直在 Bubble 上构建应用程序。他希望自己将自己的应用程序创意变为现实，而不必依赖开发团队。这是一个重大挑战，因为它需要一个不仅功能强大、而且用户友好且具有成本效益的平台。此外，该平台需要能够处理技术基础设施，使 James 能够专注于根据客户反馈迭代功能。
解决方案
James 选择了 Bubble（一个无代码平台）来构建 UserLoop。 Bubble 使他能够快速构建强大的 SaaS 应用程序，而无需开发团队。它还负责技术基础设施，使 James 能够专注于根据客户反馈迭代功能。 UserLoop 提供一键式客户满意度调查，以及易于理解的 CSAT 仪表板和分析。这些调查是完全可定制的，允许用户添加自己的问题、徽标，甚至反应表情符号。然后，UserLoop 将调查发送给客户并收集回复，将其实时发送到 Slack 和分析仪表板。 James 目前正在开发本地 Zapier 和 Shopify 集成，以允许客户自动从这些平台发送调查。
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