Zendesk and Cloudflare: Supercharging Customer Service
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Zendesk
- Cloudflare
技术栈
- Cloudflare
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- Software
服务
- 云规划/设计/实施服务
关于客户
Zendesk is a company that operates with the idea that better customer service comes from better relationships with customers. They make communicating with customers easy and efficient, whether the customers reach out to them or want to find answers on their own. As a result, companies such as Gilt, Vodafone, the UK Government, and 48,000 more trust Zendesk with their most precious asset—their customers. Due to their unique value proposition and easy-to-implement software solution, Zendesk has experienced incredible growth over the last few years.
挑战
Zendesk, a company that provides a customer service platform, experienced significant growth over the years. This growth presented unique challenges in terms of managing and scaling the company. They needed a solution that could enhance their website's performance, deliver content quickly regardless of the visitor's location, protect them from web threats, and optimize their front and back-end systems. The solution needed to be scalable to support Zendesk's rapid growth.
解决方案
Cloudflare provided the solution that Zendesk was looking for. Cloudflare's network of 30 data centers operates on every major continent and delivers content to Zendesk visitors at lightning-fast speed. Because Cloudflare’s solution is infinitely scalable, it seamlessly supports Zendesk’s explosive growth. Cloudflare's solution was able to meet all of Zendesk's requirements and customizations propagated near instantly. Additionally, Cloudflare's pricing is predictable and flat, regardless of how much Zendesk's bandwidth usage grows.
运营影响
数量效益
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