技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 电子商务
- 金融与保险
适用功能
- 维护
- 采购
用例
- 租赁金融自动化
服务
- 系统集成
关于客户
Zoro Tools 是 Grainger 的子公司,是一家向小型企业和个人提供工业用品、工具、MRO 产品和其他物品的供应商。 Zoro 于 2011 年推出,拥有 180,000 种产品,如今提供来自 7,000 多个品牌的数百万个 SKU。该公司提供在线购买和电话订购的选择,客户服务代理通过电话获取信用卡信息。随着 Zoro 扩展其电子商务业务,它正在将重点转向更大的企业业务,从而导致不同的集成要求。
挑战
Zoro 是 Grainger 的子公司,是一家向小型企业和个人提供工业工具和 MRO 产品的供应商。随着公司将电子商务业务扩展到更大的企业业务,它面临着新的整合要求。 Zoro已经获得了多个大型商业客户,其采购需求与原来的客户群不同。 Zoro 的 IT 总监 Kiko Stefanov 的任务是将这些客户与 Zoro 的 ERP 集成。我们面临的挑战是找到一个能够支持不同集成需求的集成平台,包括完整的 EDI 支持、通过 Excel 或 CSV 文件进行的订单以及电子商务平台。该解决方案必须足够用户友好,以便非技术客户服务代理和初级开发人员能够监控、维护和构建集成,以满足新客户的需求。
解决方案
Zoro 转向 Celigo 的 integrator.io 平台,该平台之前在信用卡支付捕获项目中给他们留下了深刻的印象。第一项任务是自动处理通过 Excel 或 CSV 文件发送的客户订单。使用 integrator.io,Kiko 能够建立一个集成,自动将客户订单文件发送到 ERP,无需任何手动干预。这减轻了客户服务代理的大部分手动工作,同时仍然允许他们在收到订单时对其进行审查。 Zoro 还考虑将 Celigo 用于其他项目,例如与新的 B2B 采购市场集成、为客户设置 EDI 集成以及自动化财务部门的现金申请流程。
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