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GPS INSIGHT CASE STUDY: How CBMI Put a Stop to Customer Disputes and Employee Suspicion
Cal Building and Maintenance (CBMI) was facing frequent disputes from customers regarding the number of hours their service technicians claimed to have spent on the job. There were also internal suspicions that the service technicians were inflating the hours worked on their field reports. The company needed a solution to eliminate the doubts of the customers and to verify if they were overpaying their workers due to inaccurate time reporting. The challenge was to find a way to hold the service technicians accountable for their time and to provide concrete evidence to the customers about the time spent on their job.
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1-800-GOT-JUNK? Toronto Uses Telematics to Improve Routing and Customer Service
1-800-GOT-JUNK? Toronto, the largest franchise in the network, employs young drivers, often college students, who lack professional driving experience. While these drivers are personable and work well with customers, their lack of experience can be a concern. The company needed a solution to manage these inexperienced drivers and ensure efficient routing to customer locations. The company also wanted to improve its dispatch responsibilities, such as sending the nearest truck to a new pick-up location and re-routing others as needed. Additionally, the company wanted to ensure the security of their vehicles overnight.
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J.F. Kitching & Son Ltd. - Transparency and Accuracy for Billing
J.F. Kitching & Son Ltd., a third-generation family business providing aggregate transportation services, faced a significant challenge in accurately billing its customers. The company bills customers based on the time it takes to deliver the product rather than by weight. This method of billing was complicated by the use of a local toll highway, which has tiered rates based on the time of usage. The company needed an accurate way to measure the hours it took to deliver its products and services to customers.
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ServiceMaster of the Valley Utilizes Geotab Telematics for Vehicle Security
ServiceMaster of the Valley, a commercial and residential carpet, furniture, and insurable loss cleaning company based in Kentville, Nova Scotia, faced a significant challenge when one of their trucks was stolen. The vehicle was eventually recovered, but it had been damaged and there were no security measures in place to prevent such an incident from happening again. This incident prompted Harry Harmes, the franchise owner, to look into telematics software as a solution to this problem. Several telematics companies approached Harmes, but he chose Geotab because they are a Canadian company and they offered the most seamless and streamlined installation process.
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