Nexusguard

Secure Network Operation Center (SNOC), a leading player in Thailand’s security marketplace, was facing a significant challenge. Its customers were increasingly falling victim to sophisticated DDoS attacks, leading to a growing demand for better protection. One customer, a fast-growing movie ticketing company, was particularly affected. The company's online ticketing site and mobile apps, hosted in SNOC’s datacenter, were frequently interrupted by severe attacks, threatening its growth and market leadership. The complexity of the threat, including volumetric, application, and mixed DDoS attacks, exceeded the capacity of traditional appliance protection. Furthermore, the appliance protection was not compatible with the company’s mobile apps, was not extensible enough to accommodate growth, required labor-intensive, 24/7 management, and incurred costly licensing fees for upgrades.

Bitminter, a pioneer in bitcoin mining pools, was facing a significant challenge in maintaining its network stability and uptime due to frequent DDoS attacks and extortion threats. Since its inception in 2011, Bitminter had attracted over 300,000 users and maintained 10% of bitcoin mining power at its peak. However, the company was a frequent target of DDoS attacks due to its high dependence on the internet. While these attacks rarely brought the company down for long periods, Bitminter was aware that any downtime could lead to users switching to other services. The company had tried setting up secondary and tertiary mining pools as a stopgap solution, but the attacks continued. Furthermore, the data center hosting Bitminter would null-route the company during attacks, effectively taking the service offline. This situation led to users leaving every time the mining pool was inaccessible.

Hactl, a leading air cargo terminal operator at Hong Kong International Airport (HKIA), handles an annual capacity of 3.5 million tonnes of air cargo. The company's COSAC-Plus air cargo management system is crucial for real-time tracking, documentation processing, and customs clearance. However, the effectiveness of COSAC-Plus depends on the uninterrupted operation of Hactl’s IT infrastructure, which requires a rapid, accurate, and uninterrupted flow of data 24/7. Given the evolving nature of cyber threats, Hactl recognized the need for proactive measures to bolster the resilience and availability of their IT infrastructure. The company sought a comprehensive solution that could protect its entire IT infrastructure from DDoS attacks.

Linkful Software, a leading IT solutions provider, faced a significant challenge in June 2013 when it was hit by a series of complex Zero Day attacks. These attacks, which targeted previously unknown vulnerabilities in the system, bypassed detection from mitigation services due to their sophisticated nature. The company was subjected to a combination of zombie, bandwidth, and DNS (Domain Name System) attacks over several days, causing extensive damage from service outages to infrastructure damage. Zombie attacks led to a 130-fold increase in connections, preventing legitimate users from accessing services. Bandwidth attacks flooded ICMP, UDP, and TCP SYN servers with up to 10 Gbps. These damages rendered services unavailable to users, threatening the company’s business operations and reputation as a reliable IT service provider.

So-net Entertainment Taiwan, a subsidiary of Sony Network Communications Inc., faced a significant challenge in protecting its gaming hosting platforms from frequent, massive DDoS threats. As the host of a collection of popular mobile games, the company needed to ensure seamless protection against these threats to maintain the quality of service for its customers, many of whom are famous game developers. Prior to partnering with Nexusguard, So-net had been using a hardware-based DDoS mitigation vendor. However, the company was frustrated with the lack of timely response and technical support from the vendor. Despite being introduced to a system integrator for technical support, So-net was still unable to access the expertise required to handle DDoS attacks on its own, prompting the need for a change.