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Optio Solutions: >35% Time & Cost-Savings in Quality Management
Optio Solutions, a leading Accounts Receivables Management agency, was facing the challenge of reviewing tens of thousands of calls and hundreds of thousands of call-recording minutes every month due to its growth. Even with a dedicated team of Quality Management (QM) analysts, Optio could only sample a small percentage of calls. The existing call review and speech analytics tools proved slow and laborious, making the process inefficient.
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Prodigal ProNotes 如何提高伊利诺伊州催收机构的生产力
伊利诺伊州一家领先的催收机构希望最大限度地减少呼叫后工作并增加代理的呼叫工作时间。
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利用人工智能驱动的呼叫摘要助手提高呼叫效率和盈利能力
每天因重复性任务而损失的座席通话时间数小时。在一天内平衡全面笔记和最大化通话时间的挑战。
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Unifin Employs Prodigal’s Natural Language Engine for Improved Customer Service
The coronavirus pandemic led to a sudden loss of jobs for approximately 15 million Americans. This situation led to a surge in stressful discussions between Unifin's agents and borrowers, particularly concerning loss of employment and health concerns among the elderly. Unifin identified a problem where some agents failed to empathize with the borrowers' stressful situations, which was considered a Level 4 infraction. Unifin needed a quick mechanism to identify these infractions among thousands of calls each day and educate the agents to drive more empathy towards borrowers.
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