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用例 > 聊天机器人

聊天机器人

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概述
聊天机器人是一种软件应用程序，用于通过文本或文本转语音进行自动对话，以代替与现场人工代理的直接联系。聊天机器人系统旨在令人信服地模拟人类作为对话伙伴的行为方式。他们需要大量的培训和测试才能接近行业标准的图灵测试，测试来自机器人系统的通信是否可以与人类通信区分开来。聊天机器人有两种主要的使用方式，通过基于 Web 的应用程序或独立应用程序。今天，聊天机器人最常用于客户服务领域，承担传统上由一级支持人员和客户满意度代表执行的角色。
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