AkzoNobel, a Dutch paint and coatings leader, was facing challenges in improving the performance and productivity of its factory in Como, Italy. The company was using traditional methods of monitoring the performance of the machines involved in creating the powder coatings, which involved manual data recording with pen and paper every 15 minutes. This method was not only time-consuming but also inefficient in providing real-time data. The company also faced resistance from its factory floor operators, especially the older ones, who were apprehensive about the introduction of new technology and the changes it would bring to their work methods. The company needed a solution that would not only improve its data collection and analysis but also be user-friendly for its operators of all ages.

At present, the field of automotive intelligent manufacturing is facing two major difficulties and pain points:First, the production line equipment is prone to failure and has a serious impact. Once the current production line equipment is shut down due to a fault, it will affect the production rhythm and reduce the output, or cause production stoppage in the worst case, causing huge losses to the manufacturer. Monitoring the performance status of production equipment and predicting faults is the key to ensuring the reliability of equipment to achieve normal production and operation.Second, it is difficult to realize automatic and flexible production changeover for traditional single-production lines. The traditional multi-variety manufacturing needs to build a separate line, the cost of production line construction is high, and the new product launch cycle is long, and it is increasingly difficult to adapt to the requirements of multi-variety, variable batch, equal emphasis on research and production, and mixed-line production mode.

S’More, a next-generation dating app, was facing challenges in creating personalized experiences for its users. The app, which focuses on creating meaningful relationships based on common interests, opinions, and values, was looking for ways to keep its existing customers engaged while also creating a great onboarding experience for newcomers. The challenge was to reach the right customers with the most relevant message at the time and channel that is most convenient for them. The app was also looking to capture the uniqueness of each individual with the right data and insights to connect in a more meaningful way. The goal was to enhance the customer onboarding experience with personalized flows, which would encourage customers to complete their profiles and prevent churn.

Patient cost savings are attributed to the fact that GDI is not owned by a hospital network. To drive superior quality of service and patient care, in 2017 GDI embarked on an enterprisewide ‘data-driven initiative’. GDI sought to set a financial and operational course to leverage consumption and usage of analytics for its biomedical engineering teams with machine data analytics to achieve true predictive maintenance on the imaging machines as well as drive superior patient care through deep analysis of its physician referral networks.

Qrypt Inc., a leading data-security company, was facing a challenge in managing an increasing number of high-value assets such as desktop computers, laptops, printers, televisions, electronics testing equipment, portable media devices, and phones. With the company's growth, the need for a more efficient and accurate inventory tracking system became essential. The company was also looking to eliminate the use of outdated manual spreadsheets for inventory management. The challenge was to find a solution that could effectively manage all their assets and efficiently track inventory.

LEO L’assistente Virtuale, an advertising agency based in Venice, Italy, was tasked by a local fitness center to create a Halloween campaign to generate more leads for monthly memberships. The fitness center had previously relied on Facebook for leads, but a decrease in engagement on this platform led to a decline in memberships. Acquiring new members is a significant challenge for fitness companies, and traditional modes of communication like email and phone calls were proving less effective. The agency needed to find a more engaging and effective way to communicate with members and prospects to drive new sign-ups for the fitness center.

The global pandemic has put an unprecedented strain on the healthcare industry, particularly on the medical supply chain. One of the most critical needs has been for ventilators, which are expensive and time-consuming to manufacture. The Open Source Ventilator Project, a global coalition of engineers, designers, and medical practitioners, rose to this challenge by creating low-cost Field Emergency Ventilators (FEVs) using 3D-printed components. However, the project faced significant challenges in terms of collaboration and coordination. With over 3000 volunteers from different companies, individual engineers, medical device designers, and programmers from all over the world, the project required a platform that could facilitate seamless collaboration and sharing of PCB designs.

Vasiliy Karpitski and Alexei Dulub, entrepreneurs and blockchain enthusiasts, identified a significant challenge in the rapidly growing NFT market. The NFT market, which hit $17.6 billion in sales in 2021, has attracted a large number of creators, businesses, and investors. However, the rapid growth of the market has also led to an increase in scams and fraudulent activities such as blacklists, wash trades, and duplicates. This has made it difficult for NFT buyers, creators, and businesses to make quality investment decisions and avoid risks. To address this challenge, the entrepreneurs decided to develop a smart solution that would help NFT investors make informed decisions by providing them with actionable data on NFT collectibles, their provenance, and ownership.

A global electronic commerce and cloud computing company was facing significant service issues on its leased dark fiber, which interconnects their global data centers and transports all network services and applications for their customers. The company was experiencing several network outages due to fiber breaks, which affected many of their customers who could not access the website or their applications. The company's dark fiber vendor was often slow to dispatch a technician to troubleshoot the network, sometimes taking hours or even days. The service troubleshooting and restoration was so poor in some areas that the company decided to find their own fiber monitoring solution to quickly pinpoint issues and push dark fiber vendors for faster mean-time-to-repair (MTTR).

Namely, a cloud-first, all-in-one HR platform, was experiencing rapid growth, which necessitated the prioritization of its web defense. As the customer base of Namely expanded, so did its responsibility of managing web defenses, including detection, prevention, and response. In a fast-paced agile development environment, security leader Daniel Leslie was tasked with building security and IT from scratch. He was seeking innovative ways to manage website defenses, having had experience with legacy Web Application Firewalls (WAFs). His core criteria for a solution included technical alignment, ease-of-use, best-in-class security functionality, and total cost of ownership (TCO). The challenge was to find a solution that could provide 'finished data' rather than raw log data, enabling faster, more accurate, and actionable insights.

TLC’s approach to organizing high-quality data for analysis and distribution across the company and to clients was both labor-intensive and extremely time-consuming. Client data wasn’t being retained in any real meaningful fashion with data analysis and reporting was mostly done manually and managed in extremely complex Excel spreadsheets.On top of this, report delivery was done on a monthly basis by email and the sheer size of the spreadsheets was becoming problematic. Their data was triple the size of what any cloud-based system could handle and the need for superior reporting and analysis in a timely fashion to maximize fundraising was imperative.

Allstate Moving Systems, a rapidly growing third-party logistics (3PL) provider, was facing challenges with their existing manual process of managing their customers through Excel. The company was outgrowing this system and needed a solution that would not only fit their current business needs but also allow them to scale as they grew. They were using a legacy software system to manage inventory without billing automation and captured billing using Excel. This led to limited visibility of dock appointments, causing them to waste time manually verifying dock appointments and leading to unexpected surges. The company was in dire need of a scalable warehouse management system (WMS) to boost operational efficiencies.

The case study revolves around an optical communication technology manufacturer that was facing challenges in managing its product development, testing, budget, and schedule. The company's primary objective was to be the first to market with a unique, quality product. However, the acquisition of test instruments and software for product verification to support market demand was having a significant budgetary impact. As the company's business grew and product demands increased, the budget, testing, and schedule strategy had to evolve to meet customer needs. The company was under pressure to quickly provide an increased number of products, which outgrew the previous means for increased production. The main challenges were access to equipment for multiple test systems to increase production and the need to rescale production test without tying up significant CapEx.

The modern network management landscape is fraught with complexities, necessitating monitoring solutions that are dynamic, flexible, and scalable. Network infrastructures built for digital transformation require these solutions to keep pace with their evolving environments. The challenge lies in spotting, addressing, and preventing network performance issues in hybrid environments. The goal is to boost network performance and improve user application experience by proactively monitoring multivendor networks, and turning insights into action across enterprise, communication, and managed service provider environments.

The client, a Switzerland-based media group operating in over 15 countries, was seeking to enhance the popularity of their news platform. They wanted to identify relevant and trending topics more effectively to attract a larger audience. The challenge was to monitor and analyze competitor content to identify topics that were either partially covered or not covered at all by their own platform. The goal was to use this information to adjust their content strategy and present more relevant and engaging content to their audience.

Germany-based company, cleverbridge, provides comprehensive e-commerce and subscription management solutions for monetizing digital goods, online services, and SaaS across various industries. The company was faced with the challenge of providing one of their largest customers with more precise and visually informative data analytics reports. As an all-in-one e-commerce provider, cleverbridge is continuously looking for solutions to meet every customer need. Therefore, to satisfy the request of their largest customer, cleverbridge began improving the analytics solution and looked for assistance from a tech partner with the right expertise. The main task was to enhance the tool that provides reports on client’s subscription (i.e., revenue, number of new customers) and complement it with more visually informative data.

Cognologix Technologies, a fast-growing Product as a Service (PaaS) company based in Pune, India, was facing challenges in managing the time off process for its 160 employees. The company had been using Excel-based processes for recruitment and employee time off management, which led to a clutter of paperwork and a significant amount of effort involved in manual tracking, archiving, and managing data. The approval process was a combination of verbal and email-based communication with a highly complicated tracking mechanism. This lack of planning and time management was a significant concern, especially as the company had switched to a hybrid working model due to the pandemic. The situation was described as 'tedious, cumbersome and requiring a lot of follow-ups for planning leaves and accounting for them'.

CAS Tecnologia, a São Paulo-based technology firm, was struggling with its PCB design process. The company, which applies scientific and engineering principles to improve efficiency across a wide range of government services, environmental, financial, and telecommunication projects, was heavily reliant on outsourcing to complete critical parts of a product design process. This dependence on other companies was hindering their financial success and future growth potential. To continue growing in the intelligent automation and telemetry industry, CAS needed to bring all of their design processes in-house for complete control and independence. A significant aspect of their restructuring required integrating an electronics design process into their existing mechanical workflow.

Breville, a global kitchen products brand, was facing challenges in its design facility in Sydney. The facility, staffed by around 200 professionals, required a high degree of flexibility to support its fast-paced business. The biggest problem was communication. Information was disseminated through multiple channels, leading to reduced efficiency and difficulty in completing projects on time. The communication between the designer and the manufacturer was inconsistent, leading to issues with ensuring the correct revision drawings were used. Additionally, the manufacturer would select components based on solutions that worked for them, which may not have been the best fit for the specific project.

The global HealthTech company, with over 35 manufacturing facilities worldwide, faced a significant challenge due to its complex IT landscape. The company's growth, both organically and through strategic acquisitions, led to a scattered supply chain data across various ERP systems. This complexity hindered the company's ability to gain crucial business insights and answer critical questions such as prioritizing product lines or SKUs, identifying 'lazy inventory' in the supply chain, and optimizing inventory allocation across distribution centers. These challenges became even more critical during the peak of the COVID-19 pandemic, particularly for the company's respiratory ventilator products.

Banco Comafi, a leading Argentine bank, was facing the challenge of providing first-class support to its customers in a rapidly evolving technological landscape. The bank recognized the need for a new communication channel that could provide immediate, personalized, and decisive responses to customer queries 24/7. The goal was to complement their existing internet banking services with a new, disruptive service model that could meet the changing expectations of their customers, who were increasingly demanding instant solutions and personalized responses.

Aspire General Insurance Services, a California-based private passenger auto liability and physical damage carrier, was facing challenges in managing customer service efficiently. The company, which handles all aspects of the insurance process, was relying heavily on human agents for customer interaction and professional conversations across the insurance cycle. This reliance was making optimal customer service cumbersome and time-consuming. The customer service team, including chat services, was supported exclusively by human agents, which limited the resolution time for customer chats and led to elevated wait times for simple customer inquiries. Depending on various factors like staff turnover and external pressures, customers sometimes had to wait for as long as half an hour to be served.

Mekonomen, a leading automotive spare parts retailer in Northern Europe, was facing a significant challenge in managing customer inquiries. The company's Swedish operation had recently relaunched its website with a new engine and webshop, aiming to shift 95% of customer contact from phone to online channels. However, the live chat service they had implemented was overwhelmed by the volume of customer inquiries, leading to inefficiencies and long waiting times. The company recognized the need for a solution that could scale their response to the high volume of customer service traffic, while still providing a great customer experience.

aap3 Recruitment, a UK-based recruitment agency, was struggling with an outdated system, EZAccess, which did not utilize cloud technology. The system was inefficient and disjointed, with no two parts of the recruitment process linked together. This resulted in hours of wasted work and added frustration to the process. The lack of cloud technology also meant that the system was not easily accessible, further complicating the recruitment process. The agency was in dire need of a solution that could streamline their recruitment process, improve efficiency, and save time.

NTIATIVE, an IT recruitment agency based in Kraków, Poland, experienced rapid internal growth, expanding from a team of eight to 40 people since 2020. This growth, while exciting, brought about several challenges. With a global talent shortage and an impending recession, NTIATIVE needed a way to meet their clients' needs with their services and technology. They sought a solution that would allow them to engage talent at every stage of the talent lifecycle: attract, engage, onboard, and nurture. The goal was to create an ever-growing and consistently engaged talent pool, lower their cost of talent acquisition, and ensure an incredible experience for their talent.

SSi People, a company specializing in placing IT consultants, was planning for its next phase of growth in 2017. They needed a robust CRM platform with strong data processing and reporting capabilities to drive their performance. The challenge was to find a platform that could serve as the central hub of their operations, providing both ATS capacity and powerful CRM features. They also needed a system that could help them maintain the health of their data and facilitate smart process design. The company was facing increased competition and needed to change its approach to meet the needs of their eight largest clients. They needed to predict client demand for a just-in-time submission model and needed a system that could help them track their clients' buying behavior.

Founded in 2011, the j. David Group, a go-to-market search firm for rapidly scaling software companies, experienced massive internal growth in 2021, expanding from a team of two to eleven. This growth brought challenges, including the need to reduce manual work, manage candidate information, and improve reporting functionality. The account managers were juggling multiple tasks, including placing candidates, managing client relationships, and keeping up with candidate communications. The recruiters were storing candidate resumes on their individual computers, lacking a single source of truth for their candidate information. When candidates were not placed, there was no easy way to get their information back to a central database. The team was using Trello to track a candidate’s interview status, which was cumbersome and lacked detailed reporting capabilities. They needed a solution that would automate their manual processes, increase visibility across all candidate information, and provide stronger reporting.

hideAWAY Handmade, an Australian online retailer of handcrafted artisan soaps and body products, was facing challenges in providing customer support and increasing revenue from social media as they expanded internationally. They were looking for a solution to streamline customer support and build a more interactive marketing experience for their customers. They had not yet explored Chat Marketing and were interested in seeing what ManyChat could do for them. Their goal was to provide their active customers with opportunities to engage, receive value, and earn rewards to drive sales while nurturing their community. They were particularly interested in identifying and rewarding interested shoppers with coupons.

Brick Oven Pizza Company, a local pizza chain, was facing a significant challenge when the COVID-19 pandemic hit. The company had been focusing solely on in-restaurant dining, but with the pandemic forcing restaurants across the United States to close down, they needed a new strategy. They needed a way to promote, accept, and manage online orders. The goal was to create a pandemic-proof system that could increase sales despite the external circumstances. If the state was in lockdown, the strategy would need to promote takeout and delivery orders. If the government lifted restrictions, it would need to highlight dine-in offers. More importantly, the system needed to be adaptable to change with market demands.

PXS School of Excellence, established in 2004, was promoting its Six Sigma Black Belt, Lean Manufacturing, Shingo, Advanced Excel, and other certification programs using boosted and organic posts on Facebook. While this approach yielded good results, the company recognized the potential for improvement. They needed a more strategic and cost-efficient method to generate interest and leads for their programs in Latin America. The goal was to reach more potential students, increase interest in its online certification programs for high-end engineers and management experts, and generate more qualified leads. The challenge was to reimagine their social media identity, target Facebook ads more effectively, automate the lead qualification process, and capture organic interest more efficiently.