Honeywell

Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.

Tata was facing data accessibility challenges in the cement plant control room tapping signals from remote process control areas and other distant locations, including the gas scrubber. Tata needed a wireless solution to extend its control network securely to remote locations that would also provide seamless communication with existing control applications.

Tata Power's power generation equipment OEMs (M/s BHEL) is required to provide all of the instrumentation and measurement devices for conducting performance guarantee and performance evaluation tests. M/s BHEL faced a number of specific challenges in conducting PG tests: employing high-accuracy digital communications for instrumentation, shortening setup and dismantling time, reducing hardware required, making portable instrument setup, avoiding temporary cabling work and the material waste costs

A U.S. power company employed regularly-recurring audits of various controls, systems and programs. However, when it came to a SCADA-based cyber security vulnerability assessment, the in-house audit team did not possess the specific combination of process control experience and cyber security risks. They realized they required a third-party expert with a unique combination of knowledge of the two worlds.

Carvajal Pulp and Paper was challenged to lower its Manufacturing Costs to become more competitive. This reflected in the needs to gain more control over energy costs, chemical costs, and production losses.

Honeywell Analytics established a customer service call centre which has ten call centre agents handling 1,500 calls per week.The agents were using a customer management software which was effective for capturing basic customer details, but inadequate for collating a service record for the customer's individual unit or linking to other company IT systems. An integrated system was needed to manage the process from initial customer call through to successful resolution such as the dispatch of a replacement or repaired product.

Doug Gilroy and Mark Bayrock of Advanced Audio Concepts, a Vancouver-based systems integrator, were given free reign to design, install and operate River Rock's complex surveillance system. Gilroy had freedom to design the system with several unique aspects, such as the use of video balun technology to integrate quickly, and an innovative design in the tech room that makes it easier for the operator to spot problems. The integrators also had a long-standing relationship with Honeywell and chose to use Honeywell products almost exclusively throughout the installation.

Provide rapid, efficient order processing and delivery of automotive aftermarket parts throughout North America.

AstraZeneca, a global biopharmaceutical business, was faced with the challenge of complying with an increasing number of country-specific regulations that required products to be traceable throughout the supply chain. This necessitated changes in existing warehouse processes and the provision of equipment to warehouse and production staff to efficiently record product movement down to the sales pack. AstraZeneca also aimed to provide inspectors and sales representatives with the means to verify product status directly in the field. A significant concern was the potential impact of a single centralized database on the performance of scanning devices used in the warehouse, with an instantaneous response being a key requirement. Accuracy and the ability to verify material batch quantities against outbound SAP deliveries were also crucial.

Bluewater Health, a Canadian healthcare facility with hospitals in Petrolia and Sarnia, Ontario, faced several challenges related to facility management and maintenance. The organization, which includes a 10-year-old redevelopment and addition to a 60-year-old building and a 110-year-old building in the midst of redevelopment, had to ensure the optimal performance of its operating rooms’ heating and cooling systems, mechanical equipment, and utilities. The facility also had to be prepared for power outages and ensure the readiness of emergency generators. Furthermore, the hospital had to manage its limited resources effectively to prioritize patient care. The challenge was compounded by the fact that Bluewater Health spanned two locations with varying infrastructure, making data consolidation a significant issue. The hospital also aimed to be more proactive in repairs and efficiencies, moving from preventative maintenance to predictive maintenance.

Suncor, one of Canada’s largest integrated energy companies, faced a significant challenge at their Fort Hills mine. Upon completion of commissioning in 2018, the control room operators were dealing with alarm loads 30 times higher than those recommended by alarm management standards and best practices. These alarm loads, combined with frequent alarm floods caused by plant upsets, resulted in significant operator overload. This increased the risk of safety, environmental, and production-related incidents at the site. The alarm system was overactive, causing a high level of stress and potential for error among the operators. The challenge was to reduce the alarm load to manageable levels and ensure the safety and efficiency of the operations.

Grupo Avemex, a Mexico-based company offering a full range of business aviation services, faced a significant challenge. As a Federal Aviation Authority (FAA) repair station and Directorate General of Civil Aeronautics (DGAC) maintenance workshop, Avemex provides aircraft on ground (AOG) technical support, major structural repairs, retrofits, modifications, and upgrades (RMUs). Being a Honeywell partner for over 30 years, Avemex is a premium dealer and supports all of Honeywell’s avionics solutions. However, with the upcoming mandate for ADS-B Out, which requires aircraft to use precise GPS data to accurately pinpoint its position in real-time and broadcast this data to surrounding aircraft and air traffic control (ATC), Avemex anticipated that aircraft operators would encounter issues when looking for upgrades.

Marty Rollinger, the Director of Flight Operations at a small, privately held company based in the United States, was faced with the challenge of ensuring the company's Dassault Falcon continued to have access to US airspace in 2020 amidst looming mandates. His role involved overseeing all flight department activities, including scheduling, maintenance, training, security, and customer satisfaction. The challenge was to find a comprehensive solution that would not only meet the mandates but also provide additional safety features for the aircraft.

Bluewater Health, a Canadian healthcare facility with hospitals in Petrolia and Sarnia, Ontario, faced several challenges. The organization, which includes a 10-year-old redevelopment and addition to a 60-year-old building and a 110-year-old building in the midst of redevelopment, had to deal with the complexities of managing multiple locations with varying infrastructure. The new construction incorporated many innovative and sustainable design features, but these also brought the challenge of consolidating many inputs of information and technology into one stream of collection and output. Budget constraints and the need to spread finances across every need were also a concern. The Bluewater Health team wanted to perform predictive maintenance, learning from operating data to see issues before they became problems. They sought an intelligent platform that could work with, learn from and grow with their current systems.

Santa Cruz Pasta Factory faced significant challenges with its manual invoicing processes, which led to frequent errors and inefficiencies. The drivers spent a considerable amount of time at each store location, manually taking inventory and creating invoices. This process was not only time-consuming but also prone to errors, resulting in financial losses. The company needed a solution that would streamline its operations, reduce errors, and improve overall efficiency without causing a major disruption to daily activities.

The global healthcare device manufacturer faced the challenge of quickly filling thousands of pre-release orders for a newly approved glucose monitoring device. Additionally, they needed to prepare for the successful deployment of future healthcare devices by establishing a partnership with an experienced managed mobility services provider. The company was experiencing overwhelming success and needed to ensure that they could meet the high customer demand for their new diabetes monitoring device.

Wilsonart, a manufacturer of decorative laminate and acrylic solid surfaces, faced a significant challenge in keeping up with the increasing demand for sample chips at home improvement centers. The company needed to modernize its sample chip production line to minimize label waste during changeovers and reduce the total cost of ownership. The existing system, which had been in place for over a decade, relied on DatamaxO'Neil printers, but it required an upgrade to meet the growing demand and improve efficiency.

Copper Mountain, a premier ski resort, faced significant challenges in managing the high volume of skiers entering their lifts daily. With over 10,000 skiers on average and up to 14,000 on busy days, the resort needed a fast and efficient scanning solution to ensure smooth operations. The existing scanning devices were heavy, had poor battery life, and struggled in extreme weather conditions, leading to frequent network drop-offs and potential revenue loss. The resort required a robust, lightweight, and reliable scanning solution to handle the high throughput and harsh environmental conditions.

When ClarkWestern and Dietrich merged, the facilities had several platforms of data collection equipment to support. The custom-developed data collection application ran on a Windows Mobile platform and connected to a central server. ClarkDietrich’s goal was to improve the wireless connection speeds for their devices, as well as standardize on one unit used across all facilities with an integrated Extended Range Scanner.

Jordano’s, Inc. faced the challenge of maintaining high order accuracy and customer satisfaction while complying with growing governmental regulations for food safety and traceability. The company’s existing double paper label processes were outdated and needed modernization to handle the increasing complexity of order fulfillment. Director of Operations Dennis Merchant recognized the need to improve accuracy levels in their 100,000-square-foot distribution center in Santa Barbara, California. The company sought a solution that could enhance operational performance and ensure perfect orders to maintain a competitive edge.

Providing aid for a large number of people requires extreme efficiency. World Vision needed a way to streamline the process of distributing aid to approximately 12-15 million people each year. The manual process of recording aid distribution was time-consuming and prone to errors. The organization needed a solution that could improve the speed and accuracy of beneficiary verification and aid distribution.

Accolade Wines, a leading wine company, needed to renew its fleet of picking forklift trucks and its estate of truck-mounted and handheld mobile computers. The company required reliable, robust hardware at competitive prices to support its general expansion, including the installation of a third bottling line. Additionally, the new hardware needed to minimize maintenance costs and reduce the time required for staff training and familiarization. Accolade Wines also sought a reliable partner capable of providing technical support for the rugged computers.

In the past, Parmalat’s Lidcombe distribution centre (DC) relied on manual, paper-based processes to direct their pickers. The disadvantage of Parmalat’s old system was a lack of visibility of the warehouse operations. Parmalat was seeking improvement in the utilisation of labour and in order to achieve that, it needed greater operational visibility and control. Increased visibility and control would offer Parmalat the ability manage which tasks were completed by which worker and in what order. Seth van Dijk, Sales Manager, Real-time Logistics at Dematic, said Parmalat initially enlisted them to investigate how technology could help them optimise their current processes. “The basis of Dematic’s initial investigation on the DC floor was for us to look at what was traditionally a paper-based process, and to determine how we could implement technology to help speed that up,” Seth said. “Following the consideration of a number of different technologies, it was determined that voice picking was the optimal solution.”

Schweppes Australia’s Archerfield, Queensland, distribution center faced significant challenges with its paper-based picking system. The system led to confusion among workers due to similar product descriptions, resulting in delivery errors. Additionally, the presence of multiple SKUs and pallets at each location made tracking a daunting task. The need for improved picking efficiency, distribution accuracy, and real-time visibility into the workplace was paramount. The manual paper-based system required an upgrade to a robust, automated, voice-enabled platform that could enhance worker safety and productivity.

The Ports of Auckland, a critical infrastructure for New Zealand's economy, needed to improve its operational standards and practices to handle projected growth. The port's management recognized the necessity of adopting new technologies to enhance the efficiency and safety of their operations. A key challenge was ensuring the reliability and performance of straddle carriers, which are essential for loading and unloading containers. Any downtime or communication failure in these vehicles could lead to increased risks of collisions and operational inefficiencies.

The company’s key strategic business challenge is dealing with extreme peak volumes the first week of every month and during summer holidays. In the distribution side of the business, dealing with these peak times – particularly a fluctuating order velocity and the need for correct orders – is pivotal. But this is compounded by other needs. Typically, hotels have virtually no floor space to accommodate storing amenities; they rely on Sysco Guest Supply to manage their inventory in a just-in-time fashion and send them what they need, when they need it. And, like so many other companies, there is an ever-present need to do more with less. All of this has made Vocollect voice a natural fit.

Sony of Canada faced challenges with their paper-based and RF systems for distribution. The paper system was cumbersome and lacked a locator system, making it difficult for employees to find products quickly. RF scanning, while faster than paper, involved too many steps and errors. Employees had to input data into handheld units, view screens, and the system was often slow to respond. The rapidly changing business model, with increasing online orders and more, smaller orders, exposed these weaknesses further. The company needed a more efficient system to handle high seasonality, support changing business models, and maintain a highly satisfied customer base.

The company’s sales agents had previously been using a range of dot matrix printers for printing all required documents to carry out their daily engagement with customers. However, poor printer performance, costly printer consumables, printer size and issues related to limited connectivity led to BAT looking for a new solution to ensure that their sales agents’ productivity levels were improved. They looked to upgrade to a printer that could withstand the rigours of the field sales environment and that could grow with them in the future. “We had been using dot matrix printers for over 12 years, but poor printing speed, reliability and just the time taken to carry out core day to day tasks was taking far too long and was impacting our team’s productivity. Plus the costs of maintaining the old printers was becoming a major issue for us,” said Cosmin Voinea, Project Manager at British American Tobacco. “Our sales agents also wanted to print required documents at their customer’s location rather than in their car so portability was also a key requirement for any replacement solution.”

In 2010, with the opening of a new terminal, Vnukovo International Airport needed to equip over one hundred check-in counters with reliable, fast, and easy-to-operate printers for producing boarding passes and bag tags. The printers also needed to be certified to work under a SITA CUTE multiuser access environment. The airport's IT team faced the challenge of finding a solution that could handle the high demands of a busy airport environment, ensuring high levels of uptime and ease of use by different airlines.

Due to their need to ensure the highest quality throughout the production process, traceability is a key issue for MUMM. Pernod Ricard had introduced a solution to trace Martel Cognac in 2003 working with Intermec by Honeywell Platinum Partner Acteos. So, in 2008, MUMM started to work with Acteos to address their own batch traceability requirements. The production of champagne involves numerous stages, and the company wanted to ensure complete traceability of crates throughout this development process. The bottles of champagne are stored in batches of up to 500 in wire crates within the 25 kilometres of galleries that comprise the MUMM cellars in the heart of Reims. These cellars today house nearly 25 million bottles of champagne. These bottles need to be stored for about three years while the bubble formation and aging process takes place, before entering the riddling and disgorgement stages, where sediment is isolated and removed. To ensure the traceability of these crates MUMM needs to manage every production stage carefully, as well as the stocks associated with each of these stages. The challenge is that there could be a change in batch number during an intermediate stage. The aging stage can be longer or shorter depending on the bottles, for example, and it was necessary to implement a solution that allows the operators to know exactly what each crate is composed of.

LoBue Citrus, a significant player in the California citrus industry, faced challenges with their manual produce traceability program. The manual process was resource-intensive and prone to errors, which could impact their ability to meet the Produce Traceability Initiative (PTI) requirements. The need for a more efficient and accurate system became evident, especially given the scale of their operations, which involved exporting a significant portion of their produce to Asia. The company sought a solution that would automate their traceability process, improve inventory accuracy, and reduce the time required for trace-back operations.

Prior to using Intermec by Honeywell CN3 mobile computers, all of the processes associated with criminal, moving and municipal violations were manual. When an officer stopped a violator, he or she recorded the driver’s details, information regarding the incident and the ensuing court dates with pen and paper. Prone to human error, this process caused additional labor when information was recorded inaccurately, as well as caused potential trial delays. Many times officers neglected to fill in certain boxes or entered incorrect data. This created extra labor for both the quality assurance process and for the officers who would be required later to complete necessary paperwork to fix the error or risk the citation being thrown out in court. Once the ticket was issued, it was then sent to the records division for quality control. If the ticket did not pass the quality assurance process, the check person issued an amendment form, attached it to the original ticket and returned it to the officer to correct. If the information on the ticket was validated, one copy was sent to the courts and entered into their database, and another copy was sent to the police department and entered into a separate database. By segmenting the process for entering violations into the system databases, there was more opportunity for error. Two different data entry departments meant two separate opportunities for mistakes. Using this system, the SJPD was averaging a 10 percent annual error rate. Two systems for data entry also meant twice the labor— something the SPJD needed to optimize during budget cuts.

Unifaun AB needed to find a compact, durable, and robust thermal printer for high-volume Swedish shippers using their Pacsoft Online system. The challenge was to meet the stringent package labeling requirements of the Swedish Post Office, especially for large shippers printing 50 or more labels per day. Unifaun's CEO, Staffan Isaksson, tested various printers on the European market to find one that offered unmatched durability and quality, ensuring minimal trouble post-purchase.

As customers have turned to online shopping, Jersey Post has experienced a 196% increase in parcels handled since 2007. Customers expect Jersey Post’s parcel delivery service to be robust and reliable. They also want a real-time view of where their deliveries are and when they will arrive. To meet these challenges and create new revenue streams, Jersey Post needed to extend track-and-trace capabilities across its entire network. However, this was hindered by outdated, bulky handheld devices that could not be upgraded to the Android operating system and the newest technologies.

Ewing Irrigation Products faced challenges in optimizing their picking process due to the bulky and non-standard-shaped products they handle. The transition from paper to handheld devices provided some performance improvements, but workers still struggled with the cumbersome nature of handhelds and the company's odd-sized product mix. Management sought a solution to enhance individual worker experience and overall operational efficiency. Additionally, they aimed to expand voice functionality to the pick-from-reserve section without incurring costly customization fees and extensive IT time.

Back in 1997, Chronopost already broke new ground by introducing mobile computing and digital signatures. Since 2002, it has selected Honeywell Dolphin mobile computers, provided by the French integrator CEMI for data collection and communication. Facing the growing needs of the express delivery market, Chronopost has placed traceability of its deliveries using cutting-edge information technology in the core of its development strategy. Offering flawless real-time tracking information to its customers at each stage was one of the main concerns for Chronopost already at an early stage.

Golden Messenger, a transport and delivery company in Australia, faced significant challenges with their manual, paper-based processes. These processes were cumbersome, time-consuming, and prone to human error, particularly when providing proof of receipt. The lack of real-time availability and visibility of goods was a major issue, especially for mission-critical deliveries to hospitals and laboratories. The company needed to replace their outdated processes with an autonomous, process-driven electronic system to improve efficiency and customer satisfaction.

With all products being produced and distributed in their 100,000 square foot Flint, Michigan facility, the company was operating an antiquated manual labeling system that required roll label dispensers equipped with roll-style date imprinters. They also had to stock a separate label for each product and were experiencing major downtime as a result. Their print quality had also begun to falter, causing unreadable labels. In short, they realized it was time for a major technology upgrade. However, because of the facility’s washdown cooler environment, any new solution involving PCs, displays, keyboards and all the resulting wires and fans – in addition to printers – was not an option. Koegel needed a simpler, cleaner and more reliable solution to improve their product labeling and tracking.

Kennards Hire faced the challenge of providing their customers with easy access to information about the equipment they hire. The existing manual log book system for recording maintenance and service history was cumbersome and not accessible to customers. This lack of transparency made it difficult for customers to verify the service history and safety records of the equipment they were hiring. The company needed a solution that would empower customers with real-time access to this information, ensuring that they could confidently use the equipment knowing it had been properly maintained.

With an entire supply chain relying on its operations, time is of the essence for 3663’s Logistics division. The division has a long-standing commitment to moving goods to the right place at the right time without incident or error. For the business to sustain increased growth and profitability, 3663 could not afford unexpected costs such as sending out half-empty lorries or high levels of inaccurate selection. In addition to accuracy, productivity and speed are of vital importance to the company’s profit margins. The more products the company can move in a day, the greater the increase in revenue, so having a focused approach to ensuring processes are not duplicated needlessly is essential. In their quest for logistics excellence, 3663 turned the spotlight on the company’s long-standing, paper-driven processes to see how voice technology could help to increase accuracy, speed up order selection, gain better visibility of stock, streamline processes and make the best possible use of its workforce.

Gateway Health, a top-ranked managed-care organization, needed to transition from outdated BlackBerry devices to Apple iPad tablets across all company departments. The goal was to enable employees to see sales progress in the field while minimizing downtime and ensuring information security. However, Gateway lacked the staff to manage the challenges of implementing new technology in a healthcare setting.

The company needed to migrate approximately 50,000 BlackBerry devices to Windows smartphones in a seamless and cost-effective manner. This migration was essential to maintain operational efficiency and ensure that the company's mobility needs were met across its global operations. The challenge was to find a managed mobility services (MMS) provider capable of handling such a large-scale migration while providing comprehensive services including procurement, deployment, helpdesk support, depot services, wireless optimization, and mobile device management administration. The company conducted an extensive request for proposal (RFP) process, evaluating more than six vendors, including pure play MMS providers, wireless carriers, and systems integrators.

Fastway Couriers faced significant challenges with their mobile computer repair process, which took 2-4 weeks. This delay forced couriers to use paper-based run sheets, leading to lost productivity and errors. The company needed a mobility solution to maximize device uptime, replace faulty devices quickly, and eliminate paper-run sheets. Additionally, they aimed to speed up the delivery process, allowing couriers to earn more money by delivering more parcels. Freeing up IT resources by removing the burden of mobile device management from the internal IT department was also a priority.

The pressure on suppliers for fast and accurate customer service is constantly increasing. An order placed today means delivery for tomorrow. Such delivery terms can have major consequences for suppliers. This was indeed the case for Kruitbosch, a leading bicycle supplier in The Netherlands and Belgium. As well as supplying the well-known bicycle brand ‘Cortina’, Kruitbosch also supplies bicycle parts and accessories to store and direct-to-consumer. In order to improve their service levels, they opted for a VocollectTM voice solution for their picking process.

Since wood begins to deteriorate as soon as it is felled, C3 wanted a solution that could track the status of each log along the journey to ensure efficient transportation as well as providing its customers visibility into the journey of the materials. Given how valuable wharf side storage is, they required a solution that could provide better accuracy and clarity of shipments.

In National Football League (NFL) pro shops, every home game is like Black Friday with a limited amount of time to sell as much merchandise as possible. To meet this challenge, this season, the NFL’s Seattle Seahawks and their sister team, the Seattle Sounders Football Club of Major League Soccer (MLS), are deploying Honeywell technology to help their fans can get the team gear and souvenirs they want. The technology upgrade was part of a complete pro shop remodel, which reported record sales with virtually no lines during the season’s grand opening event.

The San Pellegrino Group faced the challenge of ensuring the efficient replenishment of its external sales channels, which include bars, restaurants, and other refreshment outlets across Italy. The company needed a system to monitor and manage the stock in cold drinks cabinets provided on a free loan to these outlets. The primary issues were ensuring that the cabinets were used exclusively for San Pellegrino products, maintaining an ideal stock structure that matched the demand of different areas, and collecting accurate data for sales analysis. The traditional methods of dealing with wholesalers were no longer sufficient as the company shifted focus to winning over end consumers directly in various retail environments.

DP World Southampton, one of the largest ports in the UK, aimed to maintain its position as the UK's most productive port. The port needed to maximize the return on investment by increasing the flow of goods through the terminal, reduce costs, and use connectivity to boost operational efficiency. Additionally, they required a rugged device suitable for the harsh work environment, real-time tracking and visibility of assets, and a customized and easy-to-use navigation system.

Excelsior, a luxury department store in Milan, needed a mobile solution to enhance the productivity of their sales staff, improve customer assistance, and streamline internal communication. The solution had to be flexible and multi-purpose, supporting point-of-sale management applications and real-time voice communication. Additionally, it needed to align with the store's innovative style and format.

Americold’s Arndell Park cold and frozen storage Distribution Centre (DC) faced challenges with their traditional paper-based picking systems. While effective, these systems were not the most efficient or accurate. The need for a more advanced solution became apparent as the demand for cold storage and transportation services increased. The management recognized the necessity to improve standards, practices, and technology to meet these demands. The cold storage environment posed additional challenges, such as the need for equipment and processes that could function in colder temperatures and accommodate the needs of pickers who frequently move in and out of cold storage areas.

GraysOnline faced the challenge of consolidating its four existing warehouses into one centralized distribution center (DC) at Homebush, Western Sydney. The company needed to upgrade its entire warehouse management system (WMS) to streamline operations, drive greater efficiencies, and introduce clearly defined processes. With over 30,000 products and servicing 10,000 customers, they needed to ensure the integration of inventory into the Homebush warehouse was seamless and caused limited downtime. Additionally, GraysOnline had to integrate the inventory of oo.com.au, a newly acquired online department store, into its existing warehouse operations with minimal disruption to customers. The outdated RF-enabled operations and processes no longer offered the flexibility, speed, and accuracy required for business growth, necessitating a more advanced solution.

Ahlsell AB, a leading wholesaler in the Nordic countries, faced a significant challenge in their warehouse operations due to the harsh and cold climate of their Nordic warehouse. The company needed robust and reliable printers that could withstand the demanding environment and ensure continuous operation in their 24-hour warehouse. The existing printers were not built for mobile printing and often failed to meet the high-volume thermal printing requirements, leading to increased service costs and operational disruptions.

Bon Appetit Bakery faced significant challenges with their existing consumer-grade personal digital assistants (PDAs) used by their 400 delivery drivers. The demanding delivery environment led to nearly 5% of their PDAs needing repair or replacement every week, resulting in about 1,000 costly concerns annually. This frequent need for repairs and replacements was not only financially burdensome but also time-consuming, as the repair or replacement process took a two-week turnaround. Bon Appetit recognized the need for a more rugged and innovative hardware technology that could withstand the rigors of the delivery environment and support future growth.

Beatdisc Records, the only independent record store in Western Sydney for the past 20 years, needed to innovate to cater to their customers better. Over the weekends, the store transforms into a live music venue, requiring a versatile scanning technology for retail stock and QR code ticketing. The store needed a smart, robust, and scalable scanning solution to streamline everyday work, save time, and create an ultimate in-store experience.

Toll Helicopters, contracted to operate the New South Wales (NSW) Ambulance Aeromedical Rescue Helicopter Service, needed an efficient inventory management and maintenance system for its helicopter base. The fleet, consisting of eight AgustaWestland 139 (AW139) helicopters, provides critical services such as emergency medical service, search and rescue operations, and passenger transfer. The challenge was to find a smart, compact, and easy-to-use solution that would enhance accuracy, efficiency, and productivity while providing a good return on investment.

The cosmetics company needed to upgrade 3,000 BlackBerry devices across 27 countries to other platforms such as Apple iOS and Windows Phone 8.1. Additionally, they required a migration from their existing mobile service management (MDM) solution to a more robust platform. The company also aimed to outsource all mobility services in many locations to streamline operations and improve efficiency.

The elevator manufacturer needed to upgrade the mobile devices of its 2,000 mechanics to models that are easier to use but still practical for field workers with complex jobs. The devices needed to help mechanics manage appointments, submit their time, capture customer signatures, and more. Additionally, the company sought guidance on developing a broad mobile strategy to maximize the value of mobility in its business.

The luxury retailer faced the challenge of managing over 10,000 mobile devices, including Apple iPhones for corporate employees, Apple iPads for sales associates, and rugged mobile computers for inventory management. The company needed a managed mobility services (MMS) provider to handle the deployment, support, and management of these devices. The complexity of managing a multiplatform environment and ensuring confidentiality and security for high-profile customers were significant concerns.

The major airline needed to implement several mobility initiatives to improve efficiency and customer service. They required expert assistance in managing multiple mobile operating systems and the rapid deployment of devices. The airline aimed to enhance its operational efficiency and customer service by leveraging advanced mobile technologies.

Kennards Hire faced challenges with their manual, paper-based process for hiring and returning equipment. This system was time-intensive for customers and inefficient for the company, particularly in the equipment returns process. Returned equipment could not be listed as available for hire until all paperwork was completed and lodged, leading to delays and inaccurate tracking in their ERP system. The company needed a technology solution to overhaul the manual returns system, minimize equipment downtime, and provide a faster, flexible, and easy-to-use solution for customers.

Although Intimo as a business has rapidly grown its operations over recent years, the actual product picking processes within its distribution centre still relied on inefficient paper-based systems that were open to errors and were labor-intensive and time-consuming. Recognising the need to operate an efficient supply chain and the importance of accuracy in its direct to home product delivery processes, Intimo recently turned to VoiceID to discuss the use of Honeywell solutions for their picking process.\n\nThe Needs\n• Technology that enhances stock management process and increases warehouse efficiency.\n• Upgrade the current manual system of warehouse management to a more powerful automated solution that delivers more accuracy and reliability.\n• A fast, easy-to-use, and scalable solution that grows with the changing needs of the facility.

Muscle Maker Grill needed a solution to quickly scan orders and receipts at checkout. The company was using in-line scanners and its employees were having difficulty lining up the barcodes on drink bottles. Additionally, the company planned to roll out a digital loyalty program using a smartphone app, as the previous paper card punch system was easy for customers to lose and did not provide insights into customer buying habits. With the rise in digital coupon usage, Muscle Maker Grill wanted to capitalize on this trend to better engage with customers.

National Food, a snack food producer and distributor, was using outdated handheld PCs and a mix of software packages that were not designed for the Direct Store Delivery (DSD) industry. This setup made it difficult to generate necessary sales and inventory reports, often taking hours to create a single report. These inefficiencies impacted deliveries to key customers such as regional and national supermarket chains including Publix, Winn-Dixie, Wal-Mart, BJ’s, and Sam’s Clubs.

Bossard North America faced significant challenges with their existing mobile printers used on forklifts for order processing. The inherited printers from Europe degraded in performance over time, leading to frequent breakdowns and long repair times of up to three months. This caused operational inefficiencies and downtime, as workers had to resort to stationary printers, leading to misplaced or incorrect labels. The company needed a more reliable and high-volume printing solution to meet their growing demands.