Lindamood-Bell, a company that helps children and adults improve language processing, faced a significant challenge in maintaining effective communication across its numerous locations. The company operates learning centers across 25 states in the United States and has international locations in Asia, Australia, Brazil, Canada, Switzerland, and the United Kingdom. During the summer months, the number of Lindamood-Bell’s learning centers grows from 60 to 100. The seasonal locations had to rely on mobile phones, which left customers without a consistent point of contact. This inconsistency in communication was a source of frustration for customers. Additionally, the IT staff at Lindamood-Bell sought a solution that would simplify the lives of employees and increase efficiency.

Travel Leaders, the largest network of travel agencies in North America, was facing significant communication and connectivity issues. The company, with its headquarters in Roswell, Georgia, and over 1,250 full-service and client-centric franchise locations, was using different phone systems at each location. This lack of uniformity made inter-office communication difficult and strained customer relations. The inability to transfer customer calls between offices meant customers had to hang up and dial a separate number, a process that was inconvenient and inefficient. The company was in dire need of a modern, unified business phone system that would enhance collaboration between offices and improve customer service.

Schoology, a web-based learning management system, was facing challenges with its previous communication provider. The company, which is customer-focused and has a large remote workforce, needed a reliable and efficient communication system. The previous provider was proving to be unreliable, causing system downtime and delays in providing support to customers. This was not acceptable for Schoology as it affected their ability to provide timely support to their customers. Additionally, the company needed a unified system that could be managed remotely, given the size of their remote workforce. The lack of such a system was causing operational inefficiencies and hindering the company's growth.

Pacific BMW, one of the largest BMW dealerships on the West Coast, was facing challenges with its on-premises PBX system. The system, while providing basic communication needs, lacked practical features that could improve efficiency. The dealership, which prides itself on leveraging the latest technology, was in need of a more advanced and reliable communication system. The existing system was unable to respond quickly to issues, causing an average of three outages per year, each taking at least an entire business day to resolve. This was detrimental to Pacific BMW's ability to maintain excellent customer relations.

Axial, a platform that connects business owners and their advisors with capital to grow, finance, and sell their companies, was facing a significant challenge with their existing phone service. The service lacked practical features and the flexibility that the team needed for efficient communication. The service provider insisted that the only way to guarantee high-quality service was to purchase additional bandwidth dedicated to the phone system. This was not a viable solution for Axial, as it would increase their operational costs. Furthermore, the sales team at Axial, who spend an average of 80% of their time on the phone, required good call quality and the ability to record calls. The existing system did not meet these requirements, leading to inefficiencies and communication challenges.

BlueAlly, a leading provider of capacity services for large and mid-sized enterprises, was facing significant challenges with its legacy on-premise PBX system. The system was not only costing the company thousands of dollars per year in maintenance fees, but it was also proving to be difficult from an administrative perspective. Adding a new user to the system was a complex process that required familiarity with the system. Programming the phone and setting up the voicemail was a time-consuming task. The company was in dire need of a solution that could streamline these processes, reduce costs, and improve overall operational efficiency.

Cleantech Group (CTG), a company dedicated to accelerating sustainable innovation, was facing challenges in maintaining efficient and reliable communication. With its headquarters in San Francisco and offices in London and New York, the company needed a robust communication system that could support both internal and external communications across different time zones. The company's mission revolves around i3, an online platform that connects corporations with innovation by allowing them to find, vet, and connect with startups. This required a seamless communication system that could support the company's global events and advisory services. However, CTG did not have an internal IT staff, which added to the complexity of managing a global communication system.

Level 10, a leading IT service provider for the retail sector, was facing significant communication challenges due to their outdated PBX system. The company, which provides hardware procurement, software development, asset management, maintenance, and in-store technician support for retail businesses, was struggling with a system that was not only unreliable but also difficult to maintain. The PBX system was issued by multiple providers, leading to conflicts of interest and causing days of downtime. Furthermore, the system was not scalable. Each board could only accommodate 50 lines, and when space ran out, a new board had to be installed, costing both time and money. Additionally, the company's remote employees were forced to use their personal cell phones for business purposes, which was not ideal.

Coursera, an online education platform, was facing challenges in managing its communication system. The company, which partners with top universities and educational institutions worldwide to offer free online courses, was relying on several third-party services to meet their various communication needs. This was not only cumbersome but also time-consuming and costly. The IT team was burdened with managing phones that were not pre-configured and administrative tasks were not easily accessible. Moreover, the company was also relying on external technicians for maintenance and system changes, which was not an efficient way of managing their phone system.

Howard Midstream Energy Partners (HMEP), an independent midstream energy company, was struggling with its on-premise PBX system. The company, which operates approximately 500 miles of natural gas pipelines and other related midstream facilities in South Texas, had a one-man IT group led by Sean McMillan. McMillan found the legacy PBX system challenging to manage, especially when it came to maintenance and scalability. Adding a new employee to the phone system was a time-consuming process, and keeping the hardware up and running was a constant struggle. The company was looking for a solution that would not only address these issues but also allow them to leverage the cloud, as they were keen on transitioning from their on-premise system.

Dickerson Employee Benefits, a full-service general insurance agency based in Los Angeles, California, was facing significant challenges with their existing telecommunications providers. For a decade, the company relied on PBX systems that were not only unreliable due to frequent power outages caused by local weather conditions but also required external technicians for maintenance. The situation worsened when the company discovered that a provider had sold them a refurbished PBX system under the guise of it being brand new. The company's growth over the years, including an almost doubling of its workforce and expansion statewide, further complicated the situation. More employees meant more phones to manage, and the company's president, Michael Wolff, who frequently travels between the United States and Germany, needed a system he could access and manage from anywhere.

MiCamp Merchant Services, a leading credit and debit card processing provider, was facing challenges in maintaining reliable communication, especially for its sales team. The company's business model heavily relies on making outbound calls, and any downtime in their phone system could significantly hamper their operations. Additionally, with the increasing mobility of their workforce, the company needed a solution that could allow their employees to receive calls even when they were away from their desks. The company also required a system that could provide on-demand and easily accessible call recording for training purposes, and a way to monitor sales reps and generate reports for management.

The Littleton Group, a leading provider of insurance claims administration and litigation management services, was facing significant challenges with its previous phone solution. The company, with 125 employees spread across 24 locations in Texas and New Mexico, was heavily dependent on their service provider for any changes to the phone system. This included changing after-hours and out-of-office automated voice messages. On several occasions, the helpdesk ticket failed to process properly, leading to incorrect routing to the automated greeting. This forced the IT Director, James Grayson, to work on holidays to fix the issue. Any downtime or incorrect routing could potentially lead to a customer's call going unanswered, which was unacceptable for the company.