Suppliers > United States > RingCentral

RingCentral

Overview

HQ Location United States	Year Founded 1999	Company Type Public	Revenue $1-10b
Employees 1,001 - 10,000	Website Open website	Stock Ticker RNG (NYSE)	Twitter Handle @RingCentral

Company Description

RingCentral, Inc. (NYSE: RNG) is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions.

RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes.

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Case Studies.

RingCentral Supports Carvana's Rapid Growth and Enhances Customer Service

Carvana, a fast-growing online used car retailer, was facing a communication challenge. The company's unique business model, which includes home delivery of vehicles and car vending machines, was being hampered by outdated communication practices. Carvana's External Advocates, the employees who deliver cars to customers' homes, were using their personal cell phones to communicate with customers. This led to a situation where post-delivery queries from customers, such as how to register the vehicle or operate its navigation system, were directed to these External Advocates who did not necessarily have the answers. The company needed a solution that would direct these calls to the right place, ensuring that customers received accurate and timely information. Additionally, the company's hardware-based PBX system was not scalable enough to support Carvana's rapid expansion from eight to 33 markets and 40 business locations across the US in just 18 months.

Hott Solutions: Transforming Real Estate Consultancy with IoT

Hott Solutions, a consulting firm specializing in Yardi property management software for real estate companies, was facing a challenge with its enterprise VoIP phone system. The system had reached its end of life, and the company was in need of a replacement. Hott Solutions wanted more than just a VoIP solution. They were looking for a system that could integrate with their customer support platform, Salesforce's Desk.com, to streamline their help desk operations. The company provides comprehensive Yardi help desk services to real estate companies ranging from 50 to 3,000 employees, and the need for an efficient, integrated solution was paramount.

John Varvatos Enterprises: Streamlining Communication with RingCentral's VoIP System

John Varvatos Enterprises, a luxury fashion brand, was struggling with its legacy phone system that had become a complex mix of phone lines from multiple carriers. As the company grew, the phone system failed to scale along with it, becoming increasingly expensive and difficult to manage. Employees often experienced dropped calls and had difficulty finding coworkers’ numbers. The helpdesk spent most of its time addressing phone-related issues, and HR would spend more than two hours installing phones for each new hire. The legacy system’s lack of functionality in terms of call routing, conference calling, consolidated phone directory, mobile support, and solution integration was impeding communication. Within the office, users would spend, on average, 10 to 15 minutes each day searching for coworkers’ numbers. Wholesale sales teams also experienced difficulty manually managing customer contact information.

SEA Media's Growth Acceleration with RingCentral Glip

SEA Media, a social media marketing firm, was on the brink of a significant growth phase in mid-2015. The CEO, Sara Moore, was keen on positioning the company for this growth and ensuring it could handle the influx of business. However, she found herself micromanaging too much, a practice she realized would soon become unsustainable. The company needed a solution that would keep all team members, who were distributed across various locations, in close communication and aware of each other's tasks. The firm also needed to make its processes more disciplined to ensure all tasks were completed without fail, and the quality of work remained impressive to clients. Before choosing RingCentral Glip, Moore considered several other team messaging and collaboration tools.

RingCentral Supports Structural Group's Highly Collaborative Culture

Structural Group, a leader in the specialty construction industry, was facing a challenge in supporting its highly collaborative culture and mobile workforce. The company had been using expensive, dedicated circuits for video conferencing and was looking for a way to reduce these costs. The company's CIO, Jason Kasch, had a list of requirements for a unified communications (UC) solution. These included a similar user interface on every platform, a 'single-click' interface to reach anyone, limited or no training requirements, and customizability through an API. The company was also looking for a solution that could integrate with other business software, such as their customized HR system.

Hawk Ridge Systems Enhances Team Collaboration with RingCentral Glip

Hawk Ridge Systems, a leading provider of design, engineering, and manufacturing software, and 3D printing solutions, was facing a challenge in terms of team collaboration. The company, which boasts a large technical support team and a customer base of over 26,000 in North America, was in need of a robust team messaging and collaboration solution. The Operations Manager, Samuel Eakin, had already moved the company's enterprise communications to the cloud and was looking for a solution that could be deployed company-wide. Some members of the organization were using a free version of a collaboration application, which posed a dilemma for the IT team - whether to purchase the paid version for broader deployment. However, this approach had several drawbacks, including cost and lack of integration with the company's voice and web conferencing applications.

Brightway Insurance Transforms Customer Experience with RingCentral

Brightway Insurance, a national property/casualty insurance distribution company, was facing several challenges due to its rapid growth and commitment to providing world-class customer service. The company was preparing to invest in a costly call center expansion to support its growing base of agents and customers. Its existing on-premises PBX phone system, designed for small to medium-sized businesses, was no longer sufficient. Brightway needed more sophisticated call center functionality and was considering building a second call center, hiring dozens of new in-house insurance professionals. Additionally, the company suspected that its call center was understaffed, but lacked a sophisticated contact center platform to verify this suspicion.

Luxury Brand Partners Enhances Communication with IoT Solution

Luxury Brand Partners, a company that owns a portfolio of luxury beauty brands, was facing significant challenges with its previous communication service. The service was not only expensive but also failed to meet the company's growing needs. As the company was preparing to open offices in Miami, it was crucial to find a more efficient and cost-effective communication solution that could cater to their current needs and scale with their growth. The company also needed a solution that could seamlessly integrate communications for its bi-coastal employees, including more than 30 remote employees, and provide more capabilities than their previous provider.

Bonfire Labs Enhances Mobility and Efficiency with RingCentral Office

Bonfire Labs, a creative content agency based in San Francisco, was facing significant challenges with its existing Toshiba PBX system. The system required frequent maintenance, which could only be performed by external technicians. This not only led to high costs, with simple tasks such as moving a phone from one desk to another costing up to $500, but also resulted in scheduling difficulties. The need to make appointments far in advance for system upkeep was a significant inconvenience for the company. Furthermore, the company was limited to only two conference lines, which led to issues with client meetings running over and people joining the wrong calls. This was affecting the company's professional reputation and its ability to communicate effectively with clients.

Revolutionizing Communication in Recruitment: Simply Hired's Transition to RingCentral

Simply Hired, an online job search engine, was facing significant challenges with its existing Digim PBX PRI phone system. The hardware system was outdated, lacked crucial features, and required external technicians for even the simplest changes. The servicing process was time-consuming, often taking up to two days, and the system's reliability was questionable. The final straw came when Digim failed to notify Simply Hired about changes to its phone numbers, resulting in a three-day office shutdown. The company realized the need for a more reliable, flexible, and modern phone system that wouldn't fail them at critical times.

Dynasplint Systems Leverages RingCentral for Enhanced Flexibility and Scalability

Dynasplint Systems, Incorporated, a company specializing in the design, manufacture, and sale of dynamic splints for range of motion rehabilitation, was facing significant challenges with its legacy on-premise hardware. The company was heavily reliant on this hardware and maintenance engineering support, which was not only expensive but also required frequent updates. This necessitated constant configuration and management support from external technicians, leading to increased costs and operational inefficiencies. The system was also problematic from an IT perspective as it required extensive training, a secure and physical space in an office location, and was not reliable. Furthermore, Dynasplint, with its four divisional offices and a majority of employees working remotely, needed a solution that could cater to the needs of all its employees, irrespective of their location.

World Vision's Transformation with RingCentral: A Case Study

World Vision, a global humanitarian organization, was grappling with the challenge of managing and maintaining an outdated 20-year-old PBX system. The system was not only expensive to manage but also involved nine separate phone systems and six different telecom providers for their 12 locations. The complexity of the system often necessitated the hiring of skilled technicians to manage the PBXs, which added to the cost. The organization was keen on reducing the risk posed by these old systems and cutting down costs. The need for a more efficient, cost-effective, and integrated phone system was evident.

Improving Patient Care through IoT: A Case Study on ICON Eyecare

ICON Eyecare, a leading surgical and medical eye care provider, was facing a significant challenge in managing its rapidly growing business. With 14 patient care centers and plans to open many more across the Mountain West, the company was struggling with its existing VoIP solution. The company had grown from 100 to 300 employees in three years and was on track to double or triple that number in the next few years. This rapid growth necessitated a scalable communication solution that could keep pace. Additionally, the solution needed to be compliant with HIPAA requirements regarding patient confidentiality. The existing communication platform was not meeting these needs, leading to inefficiencies and potential risks.

Tenthwave Enhances Customer Connectivity and Efficiency with RingCentral Office

Tenthwave, a full-service digital agency, was grappling with the challenge of managing multiple phone systems across its various offices. The company had a Nortel hardwire PBX, a self-managed Asterisk server, and Vonage, while its remote employees used their personal cell phones. As the company expanded, the need to add more staff to the system led to increased competition for resources. Tenthwave heavily relied on telephone communication for customer interaction, with conference calling being a crucial business tool. However, the company was paying $50 per conference line per month, and the number of lines purchased was limited, necessitating its own management process. The company was using multiple technologies for voice conferencing, leading to confusion and inefficiency.

Jackson Hewitt Tax Services Enhances Communication and Saves Costs with RingCentral

Jackson Hewitt Tax Services, the second largest tax preparation provider in the world, faced a unique challenge in managing its 82 franchise locations in Texas, Tennessee, and Oklahoma. The franchise, owned by Jim Springfield since 2012, consists of 450 employees dispersed among 42 storefronts and 40 locations inside Walmart and Sears stores. The outlets operate according to seasonal demand and are only open between January and April, a schedule that presents unique IT challenges for the franchise. Setting up a PBX phone system at each branch would have been expensive, difficult to set up, and tough for Springfield’s IT team to manage. The franchise needed a solution that would ensure seamless connectivity between their employees and customers, especially given the high volume of calls leading up to April 15.

NakedWines.com Enhances Customer Service with RingCentral Live Reports

NakedWines.com, a customer-funded wine business, was facing challenges in managing its growing, worldwide operation. The company, which has a unique business model where customers (referred to as Angels) directly support independent winemakers in return for exclusive access to handcrafted wines, needed to ensure prompt and efficient service to its customers. The challenge was to effectively manage the customer calls, categorize their inquiries, and direct them to the appropriate queue for handling. The company also needed to monitor call queues in real-time and adjust staffing accordingly to prevent customers from being left on hold. The company had been a RingCentral Office customer since 2010, which allowed it to establish a common phone system that worked in both its Norwich, England and Napa, California locations. However, as the company grew, it needed to get more ambitious about its use of RingCentral services.

Dessange International Inc. Streamlines Communication with RingCentral

Dessange International Inc., a leading international hair salon brand, was struggling with a complex, on-premise PBX phone system. The senior director of IT, Linda Halbruner, found herself wasting hours each week managing the convoluted system or relying on expensive technicians for simple tasks such as changing the time, creating new extensions, or forwarding calls when a receptionist was on leave. The challenge was even more significant as these tasks had to be performed for 10 different locations. Additionally, the PBX system occupied a significant amount of space in the IT closet and required constant maintenance.

Lyft Enhances Operational Efficiency with RingCentral

Lyft, a peer-to-peer on-demand ridesharing service based in San Francisco, was facing challenges in facilitating a high-quality driver onboarding and telephone support system. The system needed to be easy to set up and scalable to accommodate business expansion and team growth. Adam Fishman, director of Growth and Operations at Lyft, had experienced the difficulties of managing a decentralized operations team with everyone using their personal cell phones for business communication. Issues such as missed calls, inability to route calls on the fly, and lack of visibility on who was available to take a call were prevalent. As Lyft's local ridesharing model grew, the team needed to improve their driver screening and onboarding process. Effective lead process management was identified as a key requirement, and a scalable phone system was needed to facilitate this.

Rokstar Events Enhances Efficiency with RingCentral API Integration

Rokstar Events, a premier event solutions company, was facing a challenge in managing its growing business while ensuring efficient communication. The CEO, Brandon Padula, who is also a full-time student at Drexel University, needed to automate as much as possible to juggle his dual roles. He wanted a solution that would work seamlessly with his iPhone, allowing him to manage his business on the go. The company was also dealing with the challenge of efficiently managing incoming calls and distributing leads among event managers. Furthermore, Padula wanted to track missed calls, voicemails, and customer contacts through integration with his custom-built customer management system.

Smart Warehousing Enhances Communication and Efficiency with RingCentral

Smart Warehousing, a warehousing and fulfillment services company, was facing a significant challenge in terms of communication. The company, with 25 locations across the U.S. and Canada, lacked a unified phone system. Many employees, particularly those working in the warehouses, did not have access to desk phones and had to rely solely on company-issued cell phones. The company's headquarters and its second-largest location had VoIP and an on-premise PBX, but these systems lacked practical features and were unable to easily connect to other locations. This lack of a unified communication system was causing inefficiencies and difficulties in connecting with both customers and colleagues.

Kapost Enhances Communication and Business Growth with RingCentral

Kapost, a content marketing software company, was facing significant challenges with its communication system. As the company grew and acquired customers globally, the inconsistency in their phone service became a major issue, particularly for the sales and support teams. The existing phone system was unreliable, leading to frequent dropped calls, which was initially suspected to be a network issue. This unreliable communication system was not only affecting the company's operations but also its growth. The company was also using a third-party service for conferencing, which was restrictive as it did not allow for international calls and had inconsistent and non-private dial-in lines.

Dispute Nation: Transforming Lives with RingCentral's Unified Communication Solution

Dispute Nation, a fast-growing consumer advocacy organization, helps people across the US improve their credit scores by identifying errors in their credit reports and advocating for their removal. Despite its success, the company faced significant challenges due to the rapid growth in demand for its services. The nature of their work required frequent communication with clients, credit bureaus, team members, and new prospects through various channels such as phone calls, SMS texts, chats, and faxes. Moreover, the high stakes for their clients necessitated constant accessibility, regardless of location. The traditional phone infrastructure was inadequate to meet these demands, and the company needed a more efficient and flexible communication solution.

Guardant Health Enhances Client Service Metrics with RingCentral Contact Center

Guardant Health, a leading precision oncology company, was facing significant challenges with its previous call center solution. The company's client services team, consisting of over 50 agents, was experiencing frequent call drops and poor call quality, which was noticed by both agents and clients. The system's reports were unreliable, making it difficult to determine whether an agent was underperforming or if the issue was with the phone system itself. The call center provider and phone vendor were unresponsive to support requests, adding to the frustration. The unreliable phone system was a major concern as the client services team often received calls from patients or their care teams inquiring about test results. These calls were critical and could not be entrusted to an unreliable phone system.

RingCentral's Global Communications Solution for Auction Technology Group

Auction Technology Group (ATG), a global technology business operating over two continents, was facing challenges with its communication system. The company, which runs both timed online auctions and live webcast auctions, had expanded its operations from the UK into the US and digital technology products. With over 43.5 million bidders viewing their websites, listing more than 7.5 million items, and facilitating £2bn of transactions annually, ATG needed a robust and efficient communication system. The existing solution involved different phone providers on different continents along with additional providers for audio and video conferencing. This fragmented approach was not only inefficient but also costly. Marika Clemow, Director of Operations, realized that the company needed a single, global, cloud-based communications solution that could offer more features and better pricing.

Digital Marketing Agency Native Rank Boosts Sales Efficiency with Integrated CRM and Communication Solution

Native Rank, a digital marketing agency, was facing a challenge when an upgrade to their customer relationship management (CRM) software broke its integration with RingCentral phone services. The company, which promises measurable business results to its customers, was in need of a reliable technology solution that could seamlessly integrate with their phone services. The lack of integration was affecting the company's efficiency, as it was unable to automatically dial numbers from customer records or provide comprehensive reporting on phone usage by sales and customer service representatives. The company was also unable to accurately track and monitor employee performance, which was crucial for identifying coaching opportunities.

DAZ Systems Enhances Global Collaboration with RingCentral

DAZ Systems, Inc., a global Oracle Platinum Partner, specializes in deploying Oracle ERP applications for enterprise companies across various industries. The company, with 250 employees in the US and 100 in India, faced a significant challenge in its communication infrastructure. The company had three different phone services for its three groups: an outdated PBX-based system at the headquarters, cell phones for consultants, and a separate phone system for the team in Hyderabad, India. Additionally, the company had a video conferencing solution, but its use was limited due to cost. Eric Andresen, VP of Support and Hosting at DAZ, recognized the need for improvements. The PBX was no longer supported, communication between the US and offshore team was limited and costly, and the company lacked a follow-the-sun 800 number. Andresen's plan was to consolidate these disparate systems into a single cloud-based business communications system.

Enhancing Lead Generation with IoT: A Case Study of Precise Leads and RingCentral APIs

Precise Leads, an internet lead generation platform specializing in insurance leads, was facing a significant challenge in gathering quality data from consumers and delivering these leads promptly to insurance agencies or individual agents. The company's business phone service was outdated, being provided by a managed service provider that was seven versions behind on major releases of the Broadsoft suite of telephony software. This resulted in a lack of visibility into the company's calls, which was a crucial aspect of their business. The company had limited reporting and call recording for outbound calls, but inbound calls were a mystery, making it difficult to handle customer complaints or use these calls for training purposes.

RingCentral: A Game Changer for EAH Housing's Communication System

EAH Housing, a nonprofit corporation that develops low-income housing and manages over 100 properties in California and Hawaii, was facing significant challenges with its on-premise phone system. The system was piecemeal, with different offices having different service providers and equipment, leading to a lack of centralization. Many of the on-premise PBX systems were so basic that they didn't include voicemail, leading to missed business opportunities and customer service calls. The system was also not transparent, creating difficulties for admins and IT. Jiano Ma, EAH Housing Vice President IT, had been moving the organization towards an all-cloud IT environment since 2013 and identified the need to include the phone system in this initiative.

RingCentral Enhances Olympia Management’s Remote Office Oversight While Reducing Costs

Olympia Management, Inc. (OMI) is a company that manages over 90 property complexes across seven states in the southeast. The company was initially using an on-premise PBX for telephone service in its main office, shared with its sister company, Olympia Construction. The 90+ property managers of OMI purchased residential phone service for their offices, each equipped with two lines, one for phone and one for fax. However, the PBX provider was going out of business, and OMI director, Alex Beaver, saw this as a temporary arrangement. He was aware that he could save the company money by consolidating on a single unified communications as a service (UCaaS) solution that could be used company-wide. The challenge was to find a UCaaS system that could integrate with Google, support mobile workers, and provide advanced phone functions at a lower cost.

AimBank's Transition to RingCentral's Unified Cloud Communications System

AimBank, a Texas-based bank with 27 locations across Texas and New Mexico, was facing challenges with its custom-built private branch exchange (PBX) voice over IP (VoIP) telephony system. The system was used for communications between branches and to customers for telephone banking. However, the physical PBX appliances were positioned across different market areas, causing certain locations to be dependent on systems for phone service from other markets. This resulted in a service that was not connected or resilient, leading to frequent disruptions that affected customer service. Additionally, AimBank was paying regular fees to multiple carriers servicing different towns. The bank also lacked a unified messaging or video conferencing system, with individual users communicating over Skype, which was inefficient and disconnected from other workflow tools like the telephony system.

Emco Wheaton Retail Corporation Enhances Mobility and Efficiency with RingCentral

Emco Wheaton Retail Corporation, a company that designs, engineers, and markets equipment for vapor recovery, spill containment, overfill prevention, and remediation, was facing challenges with its outdated Nortel PBX system. The system was becoming increasingly difficult to manage due to its obsolescence and the scarcity of parts for maintenance. Any changes or maintenance required the intervention of outside technicians, which was not only inconvenient but also costly. The company needed a more efficient and manageable system that would not become obsolete. The challenge was further compounded by the fact that the company only had one IT staff member, making it crucial to find a solution that could be easily managed internally.

Belly Enhances Customer Service with RingCentral

Belly, a leading customer loyalty program provider, was facing challenges with its existing communication system. The system allowed employees to listen to their voicemail messages online, but it lacked many features that the company needed. The sales team, in particular, required more detailed access to their call history to monitor their performance. The system was not user-friendly, and individual users did not have the ability to access call logs. This lack of functionality was hindering the company's ability to effectively communicate internally and with its customers.

RingCentral Fuels MyOutDesk's Success Through Enhanced Communication

MyOutDesk, a virtual assistant company specializing in services for real estate agents, faced a significant challenge in maintaining consistent and reliable communication between its customers and virtual assistants (VAs). The company, which started in 2008 with 30 VAs, has grown to a company of 1,800 VAs serving more than 1,000 real estate agents and brokers across the US. Most of the company’s VAs (95%) are located in the Philippines. They handle a range of real estate–specific jobs, such as managing MLS listings, short-sale processing, filling out forms, calling prospects, and so on. The company's original VoIP system was not reliable enough to support consistent communication between the Philippines and the US, which was crucial for the company's success.

Travelers Haven Enhances Efficiency and Communication with RingCentral Office and Glip

Travelers Haven, a full-service housing firm, was facing challenges in managing its rapidly expanding business. The company, which provides customized housing solutions across North America, was struggling with the increasing volume of incoming calls and the need for efficient communication. The company did not employ a receptionist to answer and route calls, instead relying on call queues to make multiple phones ring simultaneously until someone picks up. As the business expanded, the volume of incoming calls rose, and the company was looking for a better way of making sure more of those calls would be answered and fewer would go to voicemail. The company also needed a solution to improve the efficiency of its communication and collaboration, particularly in the context of sales. The company found that the quicker they could get a housing option in front of a client, the more likely they were to accept it.

Open Mortgage LLC Enhances Customer Experience with RingCentral

Open Mortgage LLC, a nationwide mortgage loan originator, was facing a significant challenge with its legacy, open-source VoIP software. The system was single server-based, meaning all calls, nationwide, had to travel back to one location. This created a single point of failure, which could potentially disrupt the company's operations if the server went down. The company's IT manager, Scott Evans, was not comfortable with this risk. Furthermore, the company was using separate systems for phone, email, and fax communications, which was not efficient. Open Mortgage LLC needed a modern, integrated communications system that could provide flexibility and reliability to cater to its diverse clientele.

Craftlogic Software LLC Enhances Recruitment Process with RingCentral’s SMS API

Craftlogic Software LLC, a Texas-based IT consultancy and recruitment firm, faced a significant challenge in its recruitment process. The traditional method of contacting job candidates via phone calls was proving to be inefficient and time-consuming. The company found it increasingly difficult to get job candidates on the phone, leading to a frustrating cycle of missed calls and voicemails. For instance, a recent job opening attracted over 900 resumes, and the company had to contact each candidate, which proved to be a daunting task. The company's existing SMS notification system, which was routed through another service provider, was not consistent. The SMS came from a phone number associated with the service provider, not from a Craftlogic business phone number. This inconsistency led to confusion and inefficiency as replies from candidates had to be manually forwarded to the right recruiter via email.

RingCentral API Integration Enhances Productivity for OppSource's Sales Lead-Generation Software

OppSource, a company that provides the PursuitPro software for sales development representatives (SDRs), was founded with the aim of making sales teams more effective by creating a specialized role for SDRs to focus on prospecting. However, the company faced a challenge in making SDRs more productive in a job that requires heavy phone contact. Initially, OppSource would have SDRs work with whatever Customer Relationship Management (CRM) platform the client had as its standard. The company wanted to provide a system that enabled lead follow-up in their moments of interest and organized their day around the best next leads to pursue. Despite the importance of phone contact in the SDR role, many organizations still had representatives dialing every number manually. OppSource needed a solution that would make the time SDRs spend on the phone more effective, translating into a major productivity boost.

Midwest Freight Systems Enhances Real-Time Communication with RingCentral Glip

Midwest Freight Systems, a trucking and logistics company, was facing challenges in maintaining efficient communication and collaboration among its employees spread across different locations. The company, with its headquarters in Warren, Michigan, and operations in Bosnia and the Philippines, was struggling with its existing online chat room product. The software was inefficient in notifying users about new messages and supporting long-running conversations. Messages would disappear every couple of weeks, causing significant communication gaps. The chat room alone was not sufficient to support close collaboration between employees, whether they were in the same office or on opposite sides of the world. The company was in dire need of a solution that could streamline communication and collaboration, making it more efficient and effective.

Sleep Solutions Leverages IoT for Efficient Call Recording and Archiving

Sleep Solutions of New York, a sleep disorders clinic, was facing a challenge in maintaining records of important conversations with insurers and patients. The clinic, which specializes in treating disorders such as sleep apnea, often had to deal with insurance companies that would initially approve a service or procedure, but later refuse to honor that commitment. To protect themselves in such situations, Sleep Solutions regularly recorded its calls and saved voicemails from insurers or patients. However, the clinic was struggling with organizing these recordings and archiving them for long-term retention. The clinic had switched to RingCentral in 2013, which eliminated a lot of system maintenance cost and hassles associated with their old system. However, RingCentral only retained voicemails and call recordings for 60 days, while Sleep Solutions wanted to keep them for seven years.

RingCentral Delivers Customized Reports for SKS Bottle & Packaging

SKS Bottle & Packaging, a company that supplies a wide variety of containers to both small businesses and large Fortune 500 companies, was facing challenges with its on-premise PBX hardware. The company's website is a major sales channel, but phone service and support are also crucial to its operations. The old PBX system was logistically difficult to manage, especially when a phone extension needed to be moved to a different location, which required rewiring the building. As the business grew, managing the complex network of phone cables became increasingly burdensome. Additionally, the call statistics with the old system were inadequate due to consistently dropped calls and poor reporting. The company needed a more flexible solution with better reporting capabilities and tighter integration with the custom software SKS uses to run its business.

RingCentral Enhances Communication and Reduces System Administration for CBCC

The Comprehensive Blood & Cancer Center (CBCC), one of the largest free-standing cancer centers in the Western United States, was struggling with an outdated communications system. The legacy PBX system was not only old but also lacked a backup, which was a significant risk in a medical setting where phone communication is critical, especially during patient emergencies. The system was also hindering the center's agility and growth due to the complexity involved in moving people or departments around. Adding new people and locations required a labor-intensive process of running wires and installing new ports. The management and support of the old PBX hardware and the cost of T1 lines were inefficient and did not provide the flexibility and functionality needed by the center.

Improving Customer Support Efficiency: A Case Study on Home Inspector Pro

Home Inspector Pro, a small software company providing solutions for commercial and home inspectors, faced a challenge in managing their customer support calls. With an international customer base, the company received support calls on eight direct lines, which were configured to ring the line of the first available employee. To enhance their service, the company tracked the length of calls, hold times, and instances where customers hung up without speaking to anyone. However, this process was manually done by employees, which was not only time-consuming but also inconsistent. The company needed an automated solution to improve its response time and ensure consistent logging of calls.

RingCentral: A Game-Changer for Business Management Consultants

Business Management Consultants, a home-based business providing accounts receivable management, was facing significant challenges with its communication system. The company, under the leadership of President Juan Gala, was using a traditional phone line, fax line, and voicemail from AT&T, costing about $75 a month. This setup was not only expensive but also inefficient and inconvenient. Calls would ring at the owner's house instead of the employees' phones, and employees had to call in to check voicemail multiple times a day. Clients were unable to reach them directly, which was affecting their service delivery. Gala was looking for a solution that would not only integrate his distributed staff but also enable him to expand easily as his company grows.

Revolutionizing Event Management with RingCentral's VoIP Solutions

Michael Carr, co-founder of VolunteerHub, a system that offers a range of features from automated event registration to volunteer workforce management, faced significant challenges in managing incoming calls. The toll-free service he initially set up for handling calls was not efficient, with callers frequently encountering a 'All circuits are busy' message. This inefficiency led to the loss of approximately 20% of potential customers. In an attempt to resolve this, Michael tried a Voice-Over-IP (VoIP) service. However, this too proved problematic due to configuration issues and poor customer support. The VoIP telephone he purchased was permanently locked into the old system and couldn't be reconfigured, leading to further waste of resources.

Buyers Capital Stamford Boosts Productivity and Cuts Costs with RingCentral Office

Buyers Capital Stamford, a full-service real estate company based in Connecticut, was facing challenges in efficiently connecting its customers with its team members. The company has five offices and employs 41 agents spread across the state. The geographical dispersion of the team members was causing communication inefficiencies and was impacting the company's productivity. The company was in need of a solution that could streamline its communication processes, connect its distributed team members effectively, and enhance its business productivity.

DES Architects + Engineers Leverages RingCentral for Enhanced Mobility and Cloud-Based Communications

DES Architects + Engineers, a leading architecture firm in Silicon Valley, recently opened a new office in San Francisco's Financial District. The new location was aimed at providing a convenient place for collaboration with San Francisco and North Bay clients and attracting the new generation of technology startups. However, the firm faced challenges in setting up the IT infrastructure for the new office. Rob Sampson, DES's Director of Information Technology, had two primary goals. First, he wanted to support employees' mobility as they often travel to job sites and clients' offices. Second, he aimed to use as many cloud-based services as possible, continuing the trend he had started at the Redwood City office. Another critical consideration was the compatibility of the new system with Google apps, as many employees had hundreds or even thousands of contacts in Google.

RingCentral Empowers RE/MAX Agents with Mobile Office Capabilities

RE/MAX on the Lake and Northwest, one of the largest real estate brokerages in Washington State, was facing significant inefficiencies in its operations. The founder, Matt van Winkle, observed that the real estate industry was lagging behind other sectors in terms of technology adoption, particularly in the use of cloud-based systems to streamline business processes and enhance client relationships. In a business where mobility, agility, and constant connectivity are crucial, the lack of cloud-based technology was a significant drawback. The traditional, premises-based phone system was limiting the firm's potential, tethering the business to a specific location and hindering the anytime, anywhere functionality that was needed to serve clients effectively. Additionally, van Winkle wanted to avoid hiring IT staff to manage and maintain an on-premises PBX system.

Innovative Communication Solution for Teachers College, Columbia University

Teachers College, Columbia University, the oldest and largest graduate school of education in the United States, was facing challenges with its legacy PBX system. The college was looking for a solution that was agile, lightweight, and cloud-based, eliminating the need for expensive, site-based hardware. The new system needed to provide flexibility and the ability to offer new services faster without worrying about significant capital expenses. A key requirement for the new phone system was compatibility with Google, as the college is a Google Apps for Education customer. The college also needed a solution that would support mobility, given that it runs master’s degree programs in Singapore and China, and its faculty travels globally. Additionally, the college wanted to leverage the new system to improve campus safety.

Streamlining Music Journalism: Bullet Music's Experience with RingCentral Glip

Bullet Music, an Atlanta-based music coverage company, faced significant challenges in coordinating its team of writers, photographers, and editors. The company, which publishes articles, videos, and podcasts covering a wide range of music styles, needed a way to efficiently assign and track tasks. The Editor-in-Chief, Sam Lawrence, was responsible for making and tracking assignments, but the team struggled with communication and task management. Initially, they tried using a Facebook group for communication, but found the mix of personal and work messages too confusing. Furthermore, the company was operating on a tight budget, making it difficult to invest in expensive project management tools.

DigitalChalk Enhances Customer Support with RingCentral’s All-in-One Communications Solution

DigitalChalk, a provider of a cloud-based, online education authoring and delivery platform, was facing challenges with its customer support process. The company's founding member, Dave Tinker, was responsible for ensuring that customers get the most out of the platform. After each sale, Tinker would personally take each new customer through a 'JumpStart' process, a 30-minute interview to understand their specific needs and use case. This process required both telephony and screen sharing. However, DigitalChalk had been purchasing these two functions separately, leading to issues such as dropped calls and poor call quality. The company was in need of a reliable solution that could integrate telephony and screen sharing.

BACTES Leverages RingCentral for Superior Customer Service in Healthcare

BACTES, a leading provider of medical record requests for healthcare providers across the US, was facing a significant challenge with its outdated on-premise phone system. The system, which was over a decade old, lacked scalability and many basic features that were critical to their business. This was a significant issue as BACTES provides Release of Information (ROI) services for healthcare facility clients in 40 states, ensuring secure electronic exchange, delivery, and integration of Protected Health Information (PHI). The company needed a solution that could handle the high demands of their operations and comply with federal and state regulations regarding the handling and transmission of PHI.

Motion Recruitment Partners Leverages RingCentral for Business Success

Motion Recruitment Partners, a leading talent acquisition solution provider, was facing challenges with its legacy on-premise POTS system. The company, which relies heavily on a reliable, high-quality, scalable, and cost-effective phone system, found its existing system to be a hodgepodge of local hardware-based POTS lines connected to the copper network. This system was not scalable, was difficult to integrate, and was becoming burdensome to the IT staff. The company needed a simpler, more manageable, scalable, and reliable system to continue providing a great experience for its clients and to maintain and grow its broad network of relationships, which are critical factors for its success.

Stratejm's Transformation: Enhancing Cybersecurity with IoT and Exceptional Customer Service

Stratejm, a leading cybersecurity firm, was founded on the belief that traditional cybersecurity approaches focusing solely on prevention were unsustainable due to the ever-evolving threat landscape. The company's founder, John Menezes, believed that a more effective strategy would be to concentrate on rapidly detecting and responding to intrusions. He also saw cloud-based security, provided as a subscription service, as significantly more efficient, effective, and cost-beneficial compared to traditional on-premise solutions. However, Menezes understood that a technical solution alone would not guarantee Stratejm’s success. Exceptional customer service was identified as a critical success factor. This required implementing a comprehensive, cloud-based business communications solution for Stratejm’s secure cyber intelligence center—a solution that allows customers to contact Stratejm using their preferred method, including voice, chat, text, email, or video.

Advanced Diabetic Solutions Leverages IoT for Efficient Customer Onboarding

Advanced Diabetic Solutions (ADS), a company that provides home delivery of products for diabetics, was preparing to launch Rx Valet, an online service for ordering medications and medical supplies. The company realized that in addition to a robust website, the business was going to need mobile apps and support for mobile messaging as an alternative to email. The company's IT Director, Bob Thompson, noted that when he joined ADS in 2009, the company was still managing its operations using spreadsheets and email. Thompson set to work equipping the business with a more modern set of systems for managing its operations, including desktop software of his own design. However, the launch of Rx Valet presented a new challenge as it would be more of an online business than any of the previous ADS ventures. The company needed a solution that would allow all interactions to take place online.

First Credit Services Enhances Call Archiving with RingCentral’s APIs

First Credit Services (FCS), a collection agency primarily serving health clubs, was facing a significant challenge with its call archiving system. The company, with about 300 employees across offices in New Jersey and Mumbai, India, makes collection calls and provides outsourced business services to its clients. The nature of their work necessitates the archiving of call recordings for a couple of years as proof of conversations, particularly in the event of a consumer complaint or lawsuit. However, the volume of calls and the regulatory duration of archiving required a customized solution. FCS was also concerned about the reliability of its previous phone service, which led them to consider switching to RingCentral. While the transition to RingCentral was smooth, FCS was exceeding the limit of call archiving every few days. The company needed a solution that would allow them to retain call recordings for about two years, and potentially longer in case of litigation.

PlanOmatic Enhances Real Estate Photography Operations with RingCentral Messaging APIs

PlanOmatic, a company that serves the real estate industry with photography, floor plans, and interactive home tours, was facing a challenge in effectively communicating with its contract photographers. The company was using email notifications to inform photographers about appointments, but these were often overlooked due to their routine nature. The company needed a more immediate and reliable method of communication to ensure photographers were at the right place at the right time. The challenge was to improve the process of getting photographers to the right locations at the right time, which is crucial for capturing excellent property photos.

Cresa's Global Expansion Enabled by RingCentral's Cloud Communications

Cresa, the world’s largest tenant-based real estate firm, was facing a challenge in supporting its mobile workforce and attracting high-tech clients. The company's business model emphasizes customer service, which means its employees spend 60–70% of their time on the road meeting with customers and doing site tours. The Senior Vice President of Technology at Cresa, David Nuss, aimed to make their data available to them at all times. However, the company's older communication tools were not up to the task. Additionally, Nuss wanted to attract high-tech clients, a rapidly growing market in commercial real estate. He believed that adopting the same platforms that tech companies use would help to dispel the image of Cresa as an 'old, stodgy real estate company'.

John Varvatos: Transforming IT Infrastructure with RingCentral Global Office

John Varvatos, an American contemporary menswear designer brand, faced a significant challenge when it became independent from the apparel and footwear company VF Corp. in 2012. The company's VP and CIO, Lee Goldenberg, saw this as a unique opportunity to completely refresh the company's IT infrastructure. His vision was to create an entirely cloud-based IT environment to support the company's employees in being as productive as possible and to enable them to work from anywhere, on any device, at any time. However, achieving an all-cloud environment was more difficult in 2012 and 2013, when Goldenberg was setting up his infrastructure, than it is today. Another challenge was the company's phone system, which was an old on-prem PBX when he joined the company. The company needed a solution that could support international calling between the John Varvatos main office in New York City, its flagship store in London, and its showroom in Milan.

Porch's Transformation: From Fragmented Communications to Integrated Platform with RingCentral

Porch, a data-driven home service company, was facing a significant challenge in managing its sales and service teams' communications. The teams were constantly interacting with customers and prospects, using Salesforce® CRM to track and manage these interactions. However, Porch's initial communication setup involved a physical PBX and a cloud-based call center solution from different vendors. This setup required additional development work to integrate with its CRM software. The fragmented nature of this system was not only inefficient but also costly. Furthermore, the company was looking to improve its customer service by offering services tailored to the needs of its different users, such as contractors and other professionals who heavily rely on their mobile phones for communication.

Yellowfin's Global Communication Enhancement with RingCentral

Yellowfin, a global business intelligence and analytics software vendor, faced a significant challenge in managing its communication infrastructure across its various offices worldwide. Since its inception in 2003, Yellowfin expanded from its Melbourne headquarters to include remote offices in Sydney, Tokyo, Osaka, the UK, and North America. Each of these offices established their own communications infrastructure, resulting in a wide variety of solutions and tools across the organization. The offices’ communications tools were point solutions, meaning that a typical office had separate applications for chat, web meetings, and phone functionality. This fragmented approach to communication was inefficient and complex, leading to a need for a more streamlined and unified solution.

IntelliSurvey: Accelerating Survey Development with IoT

IntelliSurvey, a leading provider of complex online surveys, faced a significant challenge in maintaining efficient communication and collaboration across its globally dispersed workforce. With 75% of its employees located outside its headquarters in Ladera Ranch, CA, the company needed a robust solution to ensure seamless collaboration and responsiveness to its clients. The speed of survey development was a key business differentiator for IntelliSurvey, and the company needed to maintain this edge despite the geographical spread of its workforce. The company's previous on-premises phone system was not sufficient to meet these needs, and a more advanced, integrated solution was required.

RingCentral's Unified Communications Solution Boosts PGA's Operational Efficiency

The PGA of America, the world's largest working sports organization, was facing a significant challenge with its communication infrastructure. The organization, which promotes the game of golf across the U.S., was relying on an aging, on-premises PBX system for phone services at its headquarters and educational center. Smaller facilities and temporary events, such as tournaments, had to acquire their own phone services from local providers. This fragmented approach was not only inefficient but also lacked redundancy. In the event of a power outage due to a windstorm, the organization would virtually disappear, with callers hearing nothing but dead air. Furthermore, the PGA wanted to bring newer communication functionalities such as video and audio conferencing to more people within the organization. The existing audio conferencing service was too expensive, and there was a need for better communication tools for employees who traveled extensively, which made up approximately 60% of the staff.

CMMS Data Group's Successful Integration of RingCentral with Salesforce Lightning

CMMS Data Group, the creator of MVP Plant, a software that aids maintenance, facilities, reliability, and inventory professionals, faced a significant challenge when Salesforce introduced the Lightning user interface. This new interface promised easier customization of workspaces and a simpler approach to software development for add-on modules. However, it also broke compatibility with many apps and integrations, including those that CMMS Data Group had added to the now 'Salesforce Classic'. This posed a problem as both Salesforce CRM and RingCentral Office® were essential tools for the CMMS sales and service teams. The company was also trying to work through a checklist of important integrations as quickly as possible. The dilemma was further complicated by the fact that the newest features were only available to users of the Lightning version.

Corporate Payroll Services Enhances Functionality and Reduces Costs with RingCentral

Corporate Payroll Services, a company offering comprehensive payroll processing services to over 6,000 small to medium-sized businesses, was facing a few challenges. The company's IT Director, Don Klayman, identified the need for a reliable and functional phone system as a critical component of their disaster recovery plan. The existing phone system was outdated and lacked the reliability and functionality required to provide the level of support they wanted to offer their clients. Additionally, the company was grappling with the high costs associated with maintaining fax capabilities, with fax line costs averaging $1,700 per month. The majority of their customers submitted their payroll data via email, phone, and fax, making it essential to find a more cost-effective solution to handle faxes.

CycleHop's Smart Bike-Sharing Operations Powered by Glip

CycleHop, a mid-sized company based in Santa Monica, California, operates bike-sharing operations on behalf of municipalities, universities, and businesses. The company also consults on the creation of these programs. CycleHop's operations span across 15 cities in the US and Canada, requiring constant communication between field operations staff and the central operations center in Tampa. The company faced challenges in coordinating daily activities such as repairing and maintaining bikes, replenishing supplies at transit stations, and responding to customer issues. The company also needed to track its inventory and ensure that bike racks at each transit station were neither empty nor too full. Furthermore, CycleHop had to meet specific contract requirements for cleaning and safety checks in every city it operated in.

Ross Education Streamlines Admissions Process with RingCentral Integration

Ross Education, a provider of education to medical support personnel, was facing a challenge in streamlining its admissions process. The company was using multiple cloud services for different tasks, including faxing and online meetings, which was not only costly but also complicated the workflow. The greatest need for integration was in the recruiting and admissions department, where staff members needed to be more productive. The company was also transitioning from Salesforce® to CampusNexus, a specialized CRM for education, to manage leads and applications from prospective students. However, CampusNexus had not previously produced an integration with RingCentral, the phone system Ross Education was using.

Teles Properties: Revolutionizing Real Estate Communication with IoT

Teles Properties, a luxury real estate boutique, was facing significant challenges with its traditional PBX phone system. The company, which was experiencing rapid growth and expansion, had multiple offices each with different phone systems. This made management of the systems tedious and difficult. Some of the systems were so outdated that the company had to resort to eBay to find extra headsets for new employees. Adding a new phone number or user into the system was a major headache, often requiring the costly services of a technician. The hardware was unreliable, often dropping calls. The company lacked a central number to direct people to, making it difficult for customers and staff to connect.

Vigor Systems Leverages RingCentral for Scalable and Efficient Communication

Vigor Systems, a company that creates content distribution and ad insertion platforms for television channels, was facing a significant communication challenge. The company was previously using Grasshopper as its main phone system, which did not provide any physical desk lines. This forced employees to use the app on their personal cell phones, creating a communication barrier as not all employees had smartphones. As the company began to grow, it became clear that a more comprehensive business phone solution was needed. Additionally, the company was considering installing an on-premise PBX phone system, but this would have meant relying on external technicians for all servicing and maintenance. Moreover, if the system were to reboot, it would be down for an extended period of time, which could affect customer relations. The nature of Vigor Systems’ work does not allow for downtime, as the firm’s customers rely on it to provide ad insertion on a large scale.

Bowman Trailer Leasing: Streamlining Communication and Saving Costs with IoT

Bowman Trailer Leasing, a leading trailer rental company on the East Coast of the United States, was facing significant challenges with its outdated Avaya PBX phone system. The company, with its headquarters in Maryland and 32 locations across the East Coast, had a majority of its employees working remotely. The old system was proving to be inefficient and problematic, with over 30 employees attempting to share 16 voicemail boxes and none of the employees having direct lines. Additionally, scheduling technicians to service the PBX system was not only difficult but also expensive. The company was in dire need of a new phone system that would not only be cost-effective but also efficient and easy to manage, especially considering the company's IT Manager was the only IT staff member.

Southlands Christian Schools: Enhancing Communication with Cloud Phone Solution

Southlands Christian Schools, a private educational institution catering to pre-school through high school students, faced a significant challenge when they decided to move their pre-school to 8th grade programs to a new campus. The move necessitated the selection of a new telephone system, as their existing on-premise Nortel BCM PBX system was proving difficult to manage. The system was outdated, and connecting the PRI to the PBX was a complex task. Moreover, restarting the system would put all users offline for up to 15 minutes, causing significant disruption. With over 100 employees on the school staff, the IT Administrator, Rainier Apolonio, was in need of a telecommunications system that was straightforward to use and manage.

Lakeview Professional Services: Streamlining Communication with IoT

Lakeview Professional Services, a human resource management company, was facing significant challenges with its outdated Nortel PBX system. The system, dating back to the 1990s, had become difficult and expensive to maintain, requiring an external technician for all servicing. The voicemail system was also problematic, relying on a hard drive that needed frequent replacement. To convert phone signals to IP traffic for remote sites, Lakeview had to use MCK units, which were costing the company $1,500 a month. These units eventually became outdated and useless. The company, with 130 office employees spread across six locations and hundreds of remote construction employees in three states, needed a more efficient and cost-effective communication solution.

REVShare Overcomes Power Outages and Enhances Communication with RingCentral

REVShare, a national cost-per-action television advertising company, was facing significant challenges with its on-premise phone system. The company, based in Temecula, CA, where temperatures often exceed 100 degrees Fahrenheit, was frequently affected by rolling blackouts. These power outages would shut down the entire office, forcing employees to go home and cutting off all telephone communication with clients and networks for the day. Additionally, the on-premise phone system was outdated and couldn't keep up with the company's needs. Every time REVShare wanted to add new features like call forwarding or a mobile app, it required additional fees. The system was unreliable, often crashing, overheating, and taking up a lot of rack space in the server room.

Catholic Cemeteries Association Streamlines Communication with RingCentral’s Cloud Business Solution

The Catholic Cemeteries Association (CCA), a non-profit organization based in northeast Ohio, was grappling with an outdated and inefficient phone system. Each of the eight offices associated with the CCA was operating its own phone system, with traditional phone lines and multiline phones. These systems were not only hosted separately, requiring independent management and payment, but also lacked the capability to unite them. The systems were old, nearing the end of their life, and had limited functionality, making communication between sites difficult. Vendor support was scarce due to the age of the parts, with only used parts available. The IT director, Andrew Babic, was faced with the challenge of replacing these archaic systems, with replacement estimates ranging between $35,000 and $75,000 upfront for equipment and installation.

Checkpoint Technologies Enhances Communication and Productivity with RingCentral

Checkpoint Technologies, an HP software specialist partner, was facing a significant challenge with its basic phone system. The company was expanding, hiring new employees both in-office and remotely, and needed to move into a larger office to accommodate this growth. The existing phone system had reached its limitations and was unable to integrate the communication needs of both in-office and remote employees effectively. This was a critical issue as seamless communication was essential for the company's growth and operational efficiency. The management realized the need for a more advanced solution and began researching cloud phone solution providers.

DMEautomotive Enhances Collaboration with RingCentral Cloud-Based Solution

DMEautomotive (DMEa), a leading automotive marketing company, faced a significant challenge in maintaining effective communication among its 300+ employees spread across two campuses in Daytona Beach and Jacksonville. The company's operations, ranging from design to marketing execution, required robust collaboration, necessitating instant access and individual phone extensions for all employees, including those on the production line. However, the existing on-premise PBX system was not only expensive, with an investment of over $300,000, but also required a specialized team for configuration and maintenance. Over time, the PBX equipment demanded continuous investment in upgrades and maintenance, posing a significant challenge for the innovation-driven company.

SalesPortal Enhances Customer Engagement with RingCentral's Cloud-Based Solution

SalesPortal, a cloud-based partnership marketing network, was facing operational challenges due to its employees using personal mobile devices for work. This practice was not only inconvenient but also raised privacy concerns and was expensive, with each cell phone contract costing hundreds of dollars per month. Additionally, the process of setting up new hires with a cell phone was time-consuming, involving ordering and programming of the device. These issues were particularly problematic as SalesPortal was rapidly expanding, with 30 percent of its workforce operating remotely. The use of personal devices for work also negatively impacted the company's professional image in its client relations.

New York Genome Center Enhances Communication with RingCentral

The New York Genome Center (NYGC), a non-profit organization dedicated to genomic research, faced a significant challenge in connecting its employees across multiple locations. With operational sites and remote employees spread across the US, the organization struggled with maintaining effective communication lines. The employees were using their personal cell phone numbers for work calls, leading to confusion for outside callers who were unsure of which number to dial to reach a specific department. Furthermore, the employees were unable to transfer calls to other staff members. The organization, devoted to helping people, was in dire need of a solution to streamline its communication process.

Healthcare Tech Company Streamlines Communication and Saves $100,000 Annually with RingCentral

Iatric Systems, a healthcare technology company, faced a significant challenge in integrating its distributed workforce. The company, which operates entirely virtually, has over 260 employees spread across more than 200 locations in the US, Canada, and England. The company's goal was to create a seamless, professional image that made their distributed environment appear like a traditional company. However, finding a phone solution that could integrate hundreds of remote employees and locations was a significant challenge. The company initially considered a solution from Cisco, but this required purchasing expensive equipment and phones. The return on investment for this solution was projected to take four to five years, which was not feasible for the company.

Enhancing Professional Image and Efficiency in Property Management with IoT

Horizon Property Group, a property management company based in Upland, California, was facing challenges in managing their communication system across their corporate office and the 15 apartment communities they manage. The company was using Vonage for their communication needs, but the system was not up to the mark in terms of features and cost-effectiveness. The company was looking for a solution that could enhance their professional image, connect remote offices, enable work from home employees, and provide advanced business phone features. The CEO, Joseph D’Angelo, was also looking for a personal solution that would allow him to work from home without compromising his privacy.

LifeGuardian Technologies: Streamlining Communication with IoT

LifeGuardian Technologies, a California-based company that distributes life-saving emergency medical alert devices, was facing a significant challenge with its communication systems. The company had a complex and expensive telecommunications system that involved multiple vendors for different services, including a PBX provider, local service, toll-free numbers, long distance, and voicemail. Each service had its own vendor, making the system not only costly but also difficult to manage and operate. The company was spending at least $800 per month on these services. Furthermore, the system was not meeting the company's business needs, particularly in terms of routing mission-critical calls seamlessly across multiple locations and scaling to fit their growth and expanding needs.

Organic By Nature Streamlines Operations and Saves Costs with RingCentral

Organic By Nature, a premium whole food supplement manufacturer, faced a significant challenge when they decided to consolidate their operations into a single building. The main issue was the relocation of their legacy PBX phone system, which was housed in the main building they were vacating. The new building lacked the necessary infrastructure to support the heavy hardware of the PBX system. Tom Merz, the director of IT and facilities, found that not only would the hardware be difficult to physically move, but the new building did not have enough copper lines to support the system. The estimated cost of reinstalling the old PBX in the new building was between $60,000 to $80,000. Additionally, the old PBX system was limited in functionality and required a specialized technician for routine tasks such as creating an extension for a new employee, which was both time-consuming and expensive.

Daly Computers Enhances Sales Performance with RingCentral API

Daly Computers, a value-added reseller serving government and education customers, faced a challenge in tracking the performance of its sales staff. The company's sales team spent a significant amount of time on the phone with customers, and the management needed a reliable way to monitor these interactions. The company had previously used an on-premise phone system that logged calls in a relational database and provided customizable reports. However, these reports contained a lot of extraneous detail, including calls lasting less than a minute, which were not counted towards sales incentives. Sales managers had to manually filter out these irrelevant details, which was time-consuming and inefficient. Furthermore, the company wanted to focus on 'real calls to real customers', filtering out very short calls and calls to numbers outside of their primary service areas of Maryland and Virginia.

Insureon's Transformation with RingCentral Cloud Communications Solution

Insureon, a leading online provider of insurance for small businesses, was facing significant challenges with its on-premise PBX system. The system was unreliable, with frequent outages due to the infrastructure's inability to handle the inbound call traffic. The call quality was poor and the setup process was complicated. The company's IT staff found it difficult to maintain and upkeep the system. Additionally, some field agents were using a separate phone system, which made it difficult to track productivity metrics. The company needed a solution that was reliable, easy to set up and maintain, and could handle the high volume of inbound calls.

Leveraging RingCentral API for Enhanced Sales Performance: A Case Study on Construction Monitor

Construction Monitor, a leading provider of building and solar permit information in the United States, faced a challenge in managing and optimizing its sales operations. The company, which operates primarily as a web-based business, was struggling with the low-tech aspects of its operations, such as retrieving paper records from government offices. Additionally, the company was finding it difficult to effectively monitor and analyze its outbound call activity, a critical aspect of its sales operations. The company needed a solution that would allow it to treat its phone system like any other programmable web resource, enabling it to generate custom reports and gain insights into its sales operations. The company also wanted to foster a competitive environment among its salespeople by allowing them to compare their call metrics with those of their peers.

Interwest Consulting Group Enhances Remote Staff Connectivity with RingCentral

Interwest Consulting Group, a provider of municipal services to public agencies and small cities, faced significant challenges in maintaining effective communication among its remote staff and offices. The company, with 230 employees across nine locations in California, Colorado, and Nevada, had three primary offices in California, each equipped with different PBX systems. The majority of the employees worked remotely, and any changes or updates to the PBX systems required external technical assistance, making administration and management a daunting task. Additionally, accessing voicemails on these PBX systems was extremely problematic, further complicating the communication process.

24HR Lockouts Enhances Customer Experience with RingCentral Platform Integration

24HR Lockouts, a leading provider of emergency locksmith services, was facing challenges with its on-premise communications system. The system was proving to be inefficient, especially with many dispatchers working from home. It was also costly, complex to maintain, and not reliable enough for the type of emergencies 24HR Lockouts’ customers faced. The company needed a solution that would allow for seamless integration with their custom CRM and dispatch system, and provide an efficient and transparent process for both customers and locksmiths. The goal was to enhance the customer experience by providing rapid, accurate updates regarding the status and expected arrival of a locksmith, and to make the process more convenient and efficient for locksmiths.

MEP Health's Transition to Flexible and HIPAA Compliant Communication with RingCentral

MEP Health, an emergency and outpatient care partner for hospitals, was facing challenges with its on-premise phone system. The company, which treats over 500,000 patients annually and provides staffing for urgent care centers and skilled nursing facilities, was struggling with a legacy phone system that was difficult to manage and maintain. The IT staff had to rely on multiple third-party services to keep the system running, which was time-consuming and complicated in terms of administration. Additionally, the company was concerned about meeting its strict regulatory needs, including HIPAA compliance and the security of protected health information (PHI), without sacrificing functionality and features of their communication system.

Blue Health Intelligence Enhances Collaboration with RingCentral's Cloud Communications Solution

Blue Health Intelligence (BHI), a leading healthcare database company, was facing challenges with its on-premise PBX systems across its offices in Chicago, Florida, and California. The PBX systems were not identical, which made administration and management difficult. The company, which relies heavily on collaboration between its employees in different locations, found communication problematic due to the lack of cross-functionality in the PBX systems. The situation was hindering the company's ability to deliver its data-driven insights about healthcare trends and best practices effectively.

Deep South's Transformation: From Archaic Systems to Flexible Cloud Communications

Deep South, a commercial insurance provider, was grappling with an outdated on-premise PBX system that was not only lacking in functionality but also difficult to maintain. The system was so complex that the company's IT staff were unable to service it independently and had to rely on an external telephony consultant. This situation was not only inconvenient but also costly. Furthermore, the company's remote workers were facing challenges with the old phone system. They had to rely on mobile phones for communication, which was not an efficient or reliable solution. The company needed a more flexible, reliable, and easy-to-manage communication system that could cater to both on-site and remote employees.

Binswanger Glass Streamlines Communication Across Multiple Locations with RingCentral

Binswanger Glass, one of the nation’s largest installers of glass and glass-related products, was facing a significant challenge in managing its communication systems across 66 locations in 14 states. The company had separate phone systems for each location and used multiple service providers. This arrangement not only presented billing challenges but also made even simple tasks like setting up a desk phone difficult, requiring the scheduling of an external technician to install the necessary cabling and hardware. With an IT team of only four people supporting the entire organization, the administration and management of the phone systems became increasingly unsustainable. The old phone systems lacked modern features, with some locations not even having caller ID, and locations could only be reached via direct numbers.

Lindamood-Bell Enhances Communication with RingCentral for Google Integration

Lindamood-Bell, a company that helps children and adults improve language processing, faced a significant challenge in maintaining effective communication across its numerous locations. The company operates learning centers across 25 states in the United States and has international locations in Asia, Australia, Brazil, Canada, Switzerland, and the United Kingdom. During the summer months, the number of Lindamood-Bell’s learning centers grows from 60 to 100. The seasonal locations had to rely on mobile phones, which left customers without a consistent point of contact. This inconsistency in communication was a source of frustration for customers. Additionally, the IT staff at Lindamood-Bell sought a solution that would simplify the lives of employees and increase efficiency.

Travel Leaders Enhances Connectivity and Customer Service with RingCentral

Travel Leaders, the largest network of travel agencies in North America, was facing significant communication and connectivity issues. The company, with its headquarters in Roswell, Georgia, and over 1,250 full-service and client-centric franchise locations, was using different phone systems at each location. This lack of uniformity made inter-office communication difficult and strained customer relations. The inability to transfer customer calls between offices meant customers had to hang up and dial a separate number, a process that was inconvenient and inefficient. The company was in dire need of a modern, unified business phone system that would enhance collaboration between offices and improve customer service.

Schoology Enhances Connectivity and Scalability with RingCentral

Schoology, a web-based learning management system, was facing challenges with its previous communication provider. The company, which is customer-focused and has a large remote workforce, needed a reliable and efficient communication system. The previous provider was proving to be unreliable, causing system downtime and delays in providing support to customers. This was not acceptable for Schoology as it affected their ability to provide timely support to their customers. Additionally, the company needed a unified system that could be managed remotely, given the size of their remote workforce. The lack of such a system was causing operational inefficiencies and hindering the company's growth.

Pacific BMW Enhances Communication Efficiency with RingCentral

Pacific BMW, one of the largest BMW dealerships on the West Coast, was facing challenges with its on-premises PBX system. The system, while providing basic communication needs, lacked practical features that could improve efficiency. The dealership, which prides itself on leveraging the latest technology, was in need of a more advanced and reliable communication system. The existing system was unable to respond quickly to issues, causing an average of three outages per year, each taking at least an entire business day to resolve. This was detrimental to Pacific BMW's ability to maintain excellent customer relations.

Axial Enhances IT Efficiency and Productivity with RingCentral

Axial, a platform that connects business owners and their advisors with capital to grow, finance, and sell their companies, was facing a significant challenge with their existing phone service. The service lacked practical features and the flexibility that the team needed for efficient communication. The service provider insisted that the only way to guarantee high-quality service was to purchase additional bandwidth dedicated to the phone system. This was not a viable solution for Axial, as it would increase their operational costs. Furthermore, the sales team at Axial, who spend an average of 80% of their time on the phone, required good call quality and the ability to record calls. The existing system did not meet these requirements, leading to inefficiencies and communication challenges.

BlueAlly Enhances Operational Flexibility with RingCentral

BlueAlly, a leading provider of capacity services for large and mid-sized enterprises, was facing significant challenges with its legacy on-premise PBX system. The system was not only costing the company thousands of dollars per year in maintenance fees, but it was also proving to be difficult from an administrative perspective. Adding a new user to the system was a complex process that required familiarity with the system. Programming the phone and setting up the voicemail was a time-consuming task. The company was in dire need of a solution that could streamline these processes, reduce costs, and improve overall operational efficiency.

Cleantech Group Enhances Global Connectivity with RingCentral

Cleantech Group (CTG), a company dedicated to accelerating sustainable innovation, was facing challenges in maintaining efficient and reliable communication. With its headquarters in San Francisco and offices in London and New York, the company needed a robust communication system that could support both internal and external communications across different time zones. The company's mission revolves around i3, an online platform that connects corporations with innovation by allowing them to find, vet, and connect with startups. This required a seamless communication system that could support the company's global events and advisory services. However, CTG did not have an internal IT staff, which added to the complexity of managing a global communication system.

Level 10 Enhances Communication and Customer Support with RingCentral

Level 10, a leading IT service provider for the retail sector, was facing significant communication challenges due to their outdated PBX system. The company, which provides hardware procurement, software development, asset management, maintenance, and in-store technician support for retail businesses, was struggling with a system that was not only unreliable but also difficult to maintain. The PBX system was issued by multiple providers, leading to conflicts of interest and causing days of downtime. Furthermore, the system was not scalable. Each board could only accommodate 50 lines, and when space ran out, a new board had to be installed, costing both time and money. Additionally, the company's remote employees were forced to use their personal cell phones for business purposes, which was not ideal.

Coursera's Journey to Easy Scalability with RingCentral

Coursera, an online education platform, was facing challenges in managing its communication system. The company, which partners with top universities and educational institutions worldwide to offer free online courses, was relying on several third-party services to meet their various communication needs. This was not only cumbersome but also time-consuming and costly. The IT team was burdened with managing phones that were not pre-configured and administrative tasks were not easily accessible. Moreover, the company was also relying on external technicians for maintenance and system changes, which was not an efficient way of managing their phone system.

Howard Midstream Energy Partners Enhances Communication with RingCentral

Howard Midstream Energy Partners (HMEP), an independent midstream energy company, was struggling with its on-premise PBX system. The company, which operates approximately 500 miles of natural gas pipelines and other related midstream facilities in South Texas, had a one-man IT group led by Sean McMillan. McMillan found the legacy PBX system challenging to manage, especially when it came to maintenance and scalability. Adding a new employee to the phone system was a time-consuming process, and keeping the hardware up and running was a constant struggle. The company was looking for a solution that would not only address these issues but also allow them to leverage the cloud, as they were keen on transitioning from their on-premise system.

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