技术
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 零售
- 运输
适用功能
- 物流运输
- 采购
用例
- 库存管理
- 最后一英里交付
服务
- 系统集成
关于客户
自 2006 年以来,3PL 一直在为各种零售和批发企业履行订单。他们热衷于从位于维根 130,000 平方英尺的总部提供端到端供应链支持。超过 40 家不同的零售企业委托他们进行仓储、配送和承运人管理,因此效率对于他们的运营至关重要。他们是一家雄心勃勃的企业,总是希望推动产品度过繁忙的高峰甚至超越。他们的专业知识植根于市场领先的履行“生态系统”,并且他们一直在寻找创新运营和流程的方法,以更好地服务客户。
挑战
3PL 是一家为 40 多家不同零售企业提供仓储、配送和承运商管理的公司,面临着多项挑战。近十年来,他们一直使用相同的交付管理平台,该平台提供单一承运商交付并需要手动流程。这导致用于运营商整合的 IT 资源有限,并导致客户感到沮丧。作为一家雄心勃勃的企业,3PL 需要为增长做好准备,并确保其运营面向未来。他们需要一款能够完全实现扩展的承运商和交付管理软件。现有系统不仅效率低下,而且缺乏与供应商的关系,导致停滞和接受现状。
解决方案
3PL 与 Sorted 合作创新其运营和流程。 Sorted 为 3PL 引入了一种新的工作方式,提供不断发展的路线图和专家团队的支持。 Sorted带来的最大变化就是自动化。标签打印和运输完全通过 Ship API 完成,无需手动输入。这使得 3PL 的包装速度从每分钟一个订单提高到三个。此外,该团队现在可以主动向运营商提出索赔,而不是等待客户报告问题。 Sorted 的报告套件提供了对数据的轻松访问,使客户服务团队能够主动将信息转发给客户。该解决方案还在物品离开仓库之前标记并修复了地址错误,从而减少了异常情况和交付失败。
运营影响
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