数据驱动的可观察性的主动方法
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Datadog’s infrastructure monitoring solution
- Datadog Synthetic Monitoring
技术栈
- Frontend stack
- Backend stack
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用功能
- 销售与市场营销
- 商业运营
用例
- 实时定位系统 (RTLS)
- 预测性维护
服务
- 系统集成
- 软件设计与工程服务
关于客户
Compass 是一家成立于 2012 年的房地产经纪公司。该公司帮助代理商和客户改善他们在美国购买、出售和租赁房屋的方式。该公司通过构建技术为其代理商提供智能和无缝的体验，在房地产行业建立了先发优势。在筹集了超过 10 亿美元的资金后，Compass 开始通过收购全国一些最好的经纪公司来进一步推进其增长计划。为了继续吸引最好的房地产经纪人、租户、买家和卖家，Compass 建立了一个以客户为中心的技术平台，以简化和自动化房地产市场中的日常任务。Compass 的差异化功能之一是私人专属：代理商可以直接与买家分享的非公开房屋。
挑战
Compass 是一家房地产经纪公司，该公司的业务正在呈指数级增长，需要一种可持续的监控策略，该策略可以随着工程组织的发展而扩展。他们使用的是一套不同的监控产品，这意味着工程师通常必须使用多种工具来解决一个问题。这种不断的上下文切换造成了团队之间的摩擦，并导致工程师精疲力竭。此外，他们用于监控前端堆栈的单点解决方案由于对用户配置的支持不佳而引入了过多的管理开销，并且经常由于配置不当而产生误报。随着 Compass 迅速扩大其工程团队，这个过程成为了瓶颈，不再令人接受。
解决方案
Compass 转向 Datadog 的基础设施监控解决方案并扩大了其使用范围，因为他们看到了在同一平台上监控所有指标、跟踪和日志的价值。他们用 Datadog 合成监控取代了他们的前端解决方案，这使他们能够通过在单一管理平台中无缝关联合成测试结果与后端性能数据来获得全栈可见性。借助 Datadog 的网络记录器，团队能够创建多步骤浏览器测试来模拟用户旅程，并将其配置为从全球各个位置执行。这使他们能够确认失败的测试结果将自动发送给正确的个人。Datadog 合成监控对于帮助 Compass 从被动监控策略过渡到主动监控策略至关重要。现在，值班工程师会在合成监控检查失败时收到通知，并可以快速获得他们需要的端到端上下文，以回答过去需要几天时间才能调查的问题。
运营影响
数量效益
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