适用行业
- 教育
- 生命科学
用例
- 虚拟培训
服务
- 培训
关于客户
Adaptive Insights 是一项 SaaS 业务,为公司提供协作、获取见解和制定更好财务计划的平台。作为一家 Workday 公司,它为 4,000 多家客户和大量需要学习如何使用其强大工具套件的最终用户提供服务。该公司的培训内容是由教育与发展高级内容开发人员 Diane 领导的一个小团队创建的。该团队负责为 Adaptive Insights 用户会议期间的现场会议和 Litmos 中管理的自定进度培训创建培训内容。
挑战
Adaptive Insights 是一家拥有 4,000 多家客户的 SaaS 企业,在培训其最终用户和合作伙伴使用其财务规划工具套件方面面临着重大挑战。该公司由三人组成的小团队由教育与发展高级内容开发人员 Diane 领导,负责为实时培训课程和自定进度培训课程创建所有培训内容。现场培训课程在 Adaptive Insights 用户会议期间进行,大约 1,000 名最终用户接受了培训。自定进度的培训在 Litmos 中管理,满足了 9,000 多名最终用户和 1,500 名合作伙伴的需求。该团队发现使用 Word 和 Litmos 创建和管理大量视觉培训材料效率低下且具有挑战性。这个过程非常耗时,并且很难在现场会议期间为讲师和与会者创建单独的指南。
解决方案
该团队发现了 ScreenSteps,该解决方案使他们能够创建在线知识库并将内容导出为 PDF,以用于实时和自定进度的培训计划。对于现场培训,ScreenSteps 使团队能够为与会者创建单独的讲师指南和参考指南,而这项任务以前过于耗时。该团队发现可以轻松地重新调整 ScreenSteps 中的内容,使指南更加通用,现场培训课程也更加吸引人。对于自定进度培训,团队使用 ScreenSteps 创建培训练习和指南,然后将其导出为 PDF 并上传到 Litmos。这简化了创建和管理培训内容的过程,使团队更容易制作更多高质量的材料。
运营影响
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