适用功能
- 质量保证
用例
- 对话机器人
- 视觉质量检测
服务
- 测试与认证
关于客户
S&P Data 是北美著名的联络中心,在美国和加拿大设有七个办事处。该公司为包括财富 100 强和财富 500 强公司在内的知名客户提供服务,并以提供最高质量的客户服务而自豪。这种对卓越的承诺在很大程度上依赖于他们雇用的人员,这使得招聘流程成为他们运营的一个关键方面。公司的声誉和成功建立在其吸引、雇用和留住能够坚持其高服务标准的顶尖人才的能力之上。
挑战
S&P Data 是一家领先的北美联络中心,在美国和加拿大设有七个办事处,该中心正在应对一些与招聘相关的挑战。该公司面临着联系率低、招聘人员负担过重以及员工流动率高的问题。鉴于该公司致力于为其财富 100 强和财富 500 强客户提供顶级客户服务,而这一目标在很大程度上依赖于员工的素质和奉献精神,这些问题尤其令人担忧。招聘效率低下不仅影响公司维持高服务标准的能力,还影响其整体运营效率和员工士气。
解决方案
标普数据公司 (S&P Data) 求助于 Ideal 的人工智能 (AI) 解决方案来解决其招聘难题。该 AI 解决方案旨在增强候选人体验、简化招聘人员任务并提高员工保留率。由于使用了聊天机器人及其全天候可用性,Ideal 的 AI 实施使联系率提高了 400%。候选人体验的这种即时改善意味着可以及时联系到潜在员工。此外,AI 解决方案通过自动化招聘流程的初始阶段(例如简历筛选和初步电话面试),显著提高了招聘人员的效率。这使招聘人员可以专注于与候选人建立关系。最后,AI 解决方案通过使公司能够首先联系到合适的候选人来提高招聘质量,这是呼叫中心领域的关键因素,因为 75% 的流失发生在前 60 天内。
运营影响
数量效益
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