Vonage > 实例探究 > 转变呼叫中心运营：与 Vonage 进行联合调度检修

转变呼叫中心运营：与 Vonage 进行联合调度检修

技术

分析与建模 - 边缘分析
应用基础设施与中间件 - 数据交换与集成

适用行业

电信

用例

现场人员安全管理
实时定位系统 (RTLS)

服务

系统集成

关于客户

Allied Dispatch 是北美最大的路边援助网络之一，在需要时为陷入困境的司机提供帮助。

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挑战

Allied Dispatch 需要对其呼叫中心进行彻底改革，并尽可能提供最准确的实时分析。

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解决方案

实施 Vonage Call Center for Salesforce 是为了改变 Allied Dispatch 管理其呼叫中心的方式，并与 Salesforce 集成以更好地控制自己的数据。

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运营影响

The integration of Vonage Contact Center with Salesforce transformed ADS's call center operations. The team gained more control over their data, which improved efficiency and customer service. The real-time analytics provided by Vonage allowed the team to quickly identify areas of improvement, leading to increased productivity. The cloud-based telephony improved call reliability, ensuring that ADS could handle any situation that their customers faced. The seamless integration with Salesforce also improved the speed and efficiency of call handling, as customer solution specialists had all the information they needed as soon as a call came in. Overall, the solution provided by Vonage has positioned ADS at the forefront of the technical revolution, ready to serve their customers in new and improved ways.

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数量效益

Vonage's solution increased the number of calls handled per hour by customer solution specialists.
The integration with Salesforce provided real-time analytics, enabling quick identification of bottlenecks and areas of improvement.
The cloud-based telephony brought ADS's call reliability into the 21st century, improving call handling efficiency.

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