Anker Logistica 利用 DocuWare Cloud 实现流程自动化
公司规模
SME
地区
- America
国家
- Colombia
产品
- DocuWare Cloud
- Cargowise
技术栈
- Cloud Computing
- Document Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 基础设施即服务 (IaaS) - 云计算
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 运输
适用功能
- 采购
用例
- 供应链可见性(SCV)
- 车队管理
服务
- 云规划/设计/实施服务
关于客户
Anker Logistica 是一家国际物流服务提供商，总部位于波哥大。该公司在哥伦比亚、巴拿马、墨西哥、危地马拉和哥斯达黎加设有办事处。该公司拥有约 100 名员工，他们不断与客户和货运公司沟通，以确保获得最优惠的价格。该公司的销售部门接收客户请求，将数据传输到货运软件，并创建包含所有相关信息的 PDF 文件。然后，该文件被发送到定价协调部门，员工在那里与海外货运代理商协商最佳条件。该公司处于一个快节奏的行业，预计会在 24 小时内回复客户询问并提供报价。
挑战
国际物流服务提供商 Anker Logistica 的定价协调部门面临巨大挑战。该公司为客户创建报价和向货运代理商询价的流程是手动且耗时的。每个请求都需要从 PDF 文件复制数据并粘贴到电子邮件中，这个过程每天重复多达 150 次。这导致了大量时间损失并造成了公司运营瓶颈。此外，如果向 Anker 发出运输请求的时间过长，客户订单将被自动取消。该公司评估了几种软件产品以提高流程效率，但似乎没有一种能够解决这个问题。
解决方案
Anker Logistica 决定在 2023 年春季实施 DocuWare Cloud，以实现流程自动化。现在，销售和价格协调部门的所有员工都使用 DocuWare。销售部门仍将货运请求的数据传输到 Anker 使用的 Cargowise 软件，但它会立即将从中生成的 PDF 文件存储在 DocuWare 监控的文件夹中。在归档期间，DMS 会读取并验证文档中包含的所有信息。如果信息缺失，DocuWare 会通知销售部门。一切完成后，DMS 会自动将价格查询发送给价格协调团队选择的货运代理，并将相关数据以通常的结构插入电子邮件文本中——无需任何手动复制和粘贴。
运营影响
数量效益
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