阿拉伯伊斯兰银行利用 DocuWare 简化运营
公司规模
Mid-size Company
地区
- Middle East
产品
- DocuWare
- iMAL Path Solutions
技术栈
- Document Management System (DMS)
- Core Banking System
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 监管合规监控
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
阿拉伯伊斯兰银行 (AIB) 成立于 1995 年，总部位于比雷赫，是巴勒斯坦领土最大的金融机构之一。AIB 拥有 500 多名员工，在约旦河西岸和加沙地带设有 18 家分行，为企业和个人客户提供服务。该银行按照伊斯兰传统进行货币交易，其中包括发挥社会作用。公司将部分利润用于慈善项目，例如支持学校或医院。公司范围内使用电子文档管理系统 (DMS) 来高效归档所有收据。
挑战
在引入文档管理系统 (DMS) 之前，阿拉伯伊斯兰银行 (AIB) 的每个分行都有自己的纸质档案。这导致效率低下，因为客户服务人员通常不知道哪些客户文件已经可用，哪些文件仍需提供。这导致客户经常被多次要求提供相同的信息，或者必须从外部请求这些文件。鉴于 AIB 每天进行数百笔交易，这导致了严重的延迟。另一个挑战是跨部门文件审批。合同和申请由各个部门审查，纸质文件的转移（尤其是在分行和总部之间）效率低下。
解决方案
AIB 之所以选择 DocuWare，是因为它可以无缝连接到核心银行系统 iMAL Path Solutions，并且拥有当地授权 DocuWare 合作伙伴的经验。该解决方案在打印用于交易（例如开立新账户）的文件时会添加客户特定的条形码。签署所有文件后，会对其进行扫描。DocuWare 使用条形码识别客户和其他索引术语，并以全自动方式将文件归档在一起。如果客户后来决定购买其他金融产品，客户服务人员可以确定可能仍需要哪些其他文件。系统的共存至关重要：一方面，核心银行显示所需文件列表，另一方面，员工可以看到存储在 DocuWare 中的现有文件 - 所有这些都在同一个界面中。如今，协调跨部门审批也变得更加容易，因为所有与客户相关的文件（无论其来源如何）都已归档并提供给所有授权人员。还可以通过 DocuWare 界面访问文件，在该界面上可以进行更具体的搜索 - 以英语和阿拉伯语进行。
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