ASP's Transition to an Integrated PLM, QMS, and CRM Platform
公司规模
Large Corporate
国家
- United States
产品
- Salesforce
- SAP
- Propel
技术栈
- CRM
- ERP
- QMS
- PLM
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 产品生命周期管理系统 (PLM)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 产品研发
- 质量保证
用例
- 监管合规监控
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
- 系统集成
关于客户
Advanced Sterilization Products (ASP) is a global leader in developing innovative sterilization and infection prevention products. Healthcare facilities around the world rely on sterilized products and equipment to improve patient care and mitigate infections. Since its founding in 1986, ASP and its 1,500 employees across the globe have focused on providing the best-in-class infection prevention products and solutions for customers and their patients worldwide.
挑战
Following Fortive’s acquisition of ASP from Johnson & Johnson, ASP had one year to deploy its own technology stack to run the business. ASP recognized the opportunity to improve their business processes, as their quality management processes and capabilities were spread across multiple systems. ASP needed a platform that enabled them to communicate events with the FDA digitally through the FDA’s webtrader portal without requiring re-keying of any information captured in the complaint investigation process. ASP needed an interconnected platform that helped them swiftly intake, investigate, assess, report, and track all aspects of the complaint process, alleviate software overhead costs and gain organizational efficiencies, all while maintaining compliance and quality for the business.
解决方案
ASP chose Salesforce for CRM, SAP for ERP, and Propel for QMS and PLM. The combination of these platforms provided ASP with an integrated solution for all of their product and quality information, effectively integrating customer, supplier, and product data across their entire value chain. Propel is the hub for all ASP quality system data and records, including product lifecycle management, supplier management, QS training, document control, CAPAs, nonconformances, calibration & maintenance, customer complaints, and audit observations. Propel’s feature-rich product success platform includes Digital FDA Submissions, allowing ASP to create and submit MedWatch 3500A adverse event forms electronically within Propel. Propel’s Digital FDA Submission capabilities help regulatory and quality teams easily and efficiently manage the entire process with FDA within one single platform.
运营影响
数量效益
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