通过服务边缘可视性确保大规模零售银行业务
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- NETSCOUT Certified InfiniStreamNG software appliances
- NETSCOUT Certified Remote ISNG appliances
- nGenius Packet Flow Operating System software
技术栈
- Linux
- Dynamic Host Configuration Protocol (DHCP)
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程资产管理
- 实时定位系统 (RTLS)
服务
- 系统集成
- 软件设计与工程服务
关于客户
该客户是一家区域金融服务领导者，在 COVID-19 的商业挑战中始终保持运营。该银行运营着数千家远程分支机构，为数百万需要访问银行、贷款和抵押贷款投资的客户提供支持。该银行是一家金融服务联盟的成员，其一家机构合作伙伴代表他们提供数据中心运营服务。根据疫情期间取得的财务业绩，组织越来越意识到确保数千个区域网点的零售银行业务的重要性。这些担忧引起了首席技术官 (CTO) 和信息技术运营 (IT 运营) 资源的共鸣。
挑战
区域金融服务领导者面临着确保数千个区域网点零售银行业务的挑战。银行的 IT 运营团队对其网络性能监控解决方案有特定要求。他们希望增强服务边缘可见性、用户友好操作和轻松访问基于数据包的分析。他们需要改进对区域银行网点业务服务性能的视图，并更好地可视化其银行合作伙伴托管的数据中心运营。他们还希望改进对两家区域服务提供商 (SP) 代表银行提供的性能的可视化。IT 运营团队的目标是主动监控和减少指责，这与他们对更好地可视化这些各自 SP 环境的期望有关。
解决方案
该银行的 IT 领导层认为 NETSCOUT 是最有能力提供扩展可视性、易用性和实时监控多层业务服务架构的供应商，该架构支持银行的日常财务成功。他们决定转向 NETSCOUT nGeniusONE 服务保证 (nGeniusONE) 平台。NETSCOUT 解决方案包括基于软件的 Linux nGeniusONE 实时分析平台、基于软件的 ISNG 智能可视性技术、基于软件的远程 ISNG 技术以及用于认证 PFS 5000 系列设备的 nGenius 数据包流操作系统 (PFOS) 软件。nGeniusONE 平台提供实时服务仪表板性能快照，用于第三方数据中心运营、支持零售银行业务的互联网和电信服务以及银行自己的网络、应用程序和业务服务环境。
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