确保高级计量基础设施 (AMI) 的质量性能
公司规模
Large Corporate
地区
- America
国家
- United States
- Canada
产品
- nGeniusONE service assurance platform
- nGenius for Flows
- InfiniStreamNG appliances
- nGenius 5000 series Packet Flow Switch
技术栈
- Advanced Metering Infrastructure (AMI)
- Smart Meters
- Data Centers
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 网络与连接 - 网络管理和分析软件
- 传感器 - 电表
适用行业
- 公用事业
- 石油和天然气
适用功能
- 物流运输
- 质量保证
用例
- 高级计量架构 (AMI)
- 能源管理系统
- 实时定位系统 (RTLS)
服务
- 系统集成
- 测试与认证
关于客户
这家天然气和电力公司为美国近一半州和加拿大部分地区的客户提供服务。除了电力和天然气，他们还为客户提供许多其他综合能源解决方案，如管道、存储等。他们致力于寻找更好的方式为家庭和企业提供安全可靠的能源，同时创建多样化的基础设施，包括清洁可再生能源。该公司正在利用数字化转型来改善最终用户体验、提高网络性能、降低成本并在整个业务范围内持续改进。他们目前的高级计量基础设施 (AMI) 为 300 多万个智能电表提供双向通信，既可以进行详细计费，也可以让客户查看详细的能源使用情况，例如供暖和空调费用。
挑战
该公司正准备推出新的高级计量基础设施 (AMI)，以便为客户提供更详细的账单，并检测性能下降和断电情况，从而加快响应速度，而无需客户报告事件。此外，AMI 实施将通过让客户在线访问其使用信息来改善客户服务。借助自己的分析，客户可以更好地了解和控制他们在供暖、空调、家用电器和一般消费等方面的能源使用情况。此外，AMI 实施对于维护公司的良好声誉至关重要，因为联邦合规标准必须报告超过一定程度的断电情况。IT 需要在预生产中验证他们主动管理 AMI 的能力，以确保他们不会冒内部或客户面临问题的风险。在生产部署之前，验证主动了解 AMI 中智能电表数据是否存在问题的能力至关重要，因为数据无法通过数据中心的网关。
解决方案
为了在生产之前验证关键 AMI 服务的服务保证能力并在生产中提供服务保证，这家能源公司在其现有的 nGeniusONE 解决方案中部署了额外的 InfiniStreamNG 设备和 nGenius 数据包流交换机。在预生产测试期间，该解决方案可即时识别并报警仪表通信中断，证明系统可以正常工作。当 AMI 投入生产时，该解决方案继续提供即时故障通知，使 IT 能够快速解决这些问题，并在每天两次的仪表读数上保持其 Five 9 的内部 SLA。通常，故障与数据中心的 AMI 通信网关有关。当出现问题时，IT 会收到 nGenius 解决方案的通知，他们能够快速排除故障并重新连接系统以恢复通信。IT 团队使用 NETSCOUT 服务依赖关系映射来查看完整的 AMI 服务 - 从智能计量到 SAP 连接和后端数据库 - 以充分了解相互依赖关系并加快故障排除速度。
运营影响
数量效益
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