Astral Bathware Launches Omnichannel Customer Support with Conversational AI
公司规模
Large Corporate
地区
- Asia
国家
- India
产品
- Verloop.io
- Conversational AI Platform
技术栈
- Conversational AI
- Cloud-based Communication
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
关于客户
Astral Bathware, a division of Astral Limited, is a renowned manufacturer of high-quality bathroom and kitchen fixtures. Established in 1998, Astral has become a global leader known for its commitment to excellence. The company offers a wide range of faucets and sanitaryware, characterized by contemporary design, durability, and superior craftsmanship. Astral Bathware has a flagship display center in Ahmedabad, India, where customers can explore its exquisite collection. The company collaborates with individual investors to establish dealerships, further expanding its market reach.
挑战
Astral Bathware faced a significant increase in customer inquiries about its premium product range, which overwhelmed its existing support framework. The company also saw a surge in dealership inquiries from high-profile investors, necessitating a more robust support system to manage the growing influx of inquiries efficiently.
解决方案
Astral Bathware implemented a cloud-based unified communication solution with Verloop.io's conversational AI platform. This solution enabled the company to provide uninterrupted access to services and scale its support operations. The AI platform supports English and Hindi and was launched on multiple channels, including the website, WhatsApp, Facebook, and Instagram. The system gathers vital customer details, allowing agents to assist efficiently. Features include product and dealership inquiries, ALP-related queries, job application details, customer complaints, callback requests, and language preferences.
运营影响
数量效益
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