适用行业
- 化学品
- 医疗保健和医院
适用功能
- 人力资源
- 产品研发
用例
- 租赁金融自动化
- 零售店自动化
关于客户
该客户是北美一家领先的医疗保健组织。该组织提供综合健康服务和患者护理,重点是提高医疗保健服务效率。医院拥有一支患者护理倡导者 (PCA) 团队,负责确保患者收到即将到来的预约的提醒信。这些信件是根据每位患者的需求和预约类型定制的。然而,该医院正面临员工流动率高以及创建和打印这些定制信件非常耗时的问题。
挑战
北美一家领先的医疗保健组织在管理患者沟通和记录管理流程方面面临着重大挑战。医院的患者护理倡导者 (PCA) 负责为即将到来的预约创建和发送提醒信,这项任务既耗时又容易出现人为错误。每封信都需要根据患者进行独特的定制,每封信的创建和打印最多需要 10 分钟。员工流动率高进一步加剧了这种情况,2022 年春季 PCA 的数量从 24 名下降到 10 名。医疗保健行业对医疗服务的需求不断增加,而工人数量不断减少,这使得寻找解决方案来简化这些重复性工作变得更加紧迫。任务并提高效率。
解决方案
该医院与 IT 服务提供商 Trumpet 合作,自动化为患者生成定制信件的过程。 Trumpet 使用 ElectroNeek 的订阅模型构建了一个自动化系统,允许 PCA 对符合条件的患者记录进行排队,并在自动化生成自定义信件后在打印机上拾取信件。该自动化机器人在他们的电子病历(EMR)软件中运行,使用内置过滤器监控患者队列。该机器人从患者记录中识别出各种信息元素,并将它们存储在内存中以供在信件中使用。它引用了 PCA 团队制作的一组配置文件,用于生成需要根据患者的预约、特殊指示和医生信息进行定制的信函的每个元素。自动化将这些元素组合成存储在电子病历中的基本信件模板,以创建最终的定制信件,该信件首先以数字方式保存到患者记录中,然后发送到办公室打印机。
运营影响
数量效益
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