适用行业
- 零售
- 运输
适用功能
- 物流运输
- 维护
用例
- 最后一英里交付
- 车载远程信息处理
服务
- 系统集成
- 培训
关于客户
Neill's Home Store 是一家家族经营的零售家具店,总部位于密苏里州布兰森。该公司为该地区的房主提供卓越的家具送货服务。除了销售家具外,该公司还提供一些维修服务。该公司的配送业务面临着重大挑战,包括路线规划效率低下、多个订单管理困难以及资源分配问题。使用手工文书工作和大型办公板来管理订单调度和交付流程的传统流程被证明是低效且耗时的。
挑战
Neill's Home Store 是一家位于密苏里州布兰森的家族零售家具店,其送货业务面临着重大挑战。从路线规划到家具交付的过程耗时且低效,公司严重依赖手工文书工作。向湖滨住宅居民运送家具的任务尤其具有挑战性,尤其是在有多个订单的情况下。每次送货都要手动安排路线,过程繁琐,不仅降低了送货效率,还增加了员工的工作量。该公司还依赖大型办公委员会来管理订单调度和交付流程,但事实证明这是无效的。纸张放错位置是一个常见问题,导致管理投递记录的时间被浪费。文件夹系统的采用带来了可扩展性和可访问性的挑战。该公司还处理维修服务,这给他们的任务分配增加了另一层复杂性。高效的资源分配是一场持续的斗争,阻碍了他们有效优化配送路线的能力。
解决方案
为了克服这些挑战,Neill's Home Store 转向了 Upper,一款路线优化软件。该软件自动执行路线规划和优化过程,为公司节省了大量时间和精力。交付团队发现更容易容纳额外的交付,因为他们对正在进行的流程有清晰的了解。该软件还有助于先进的家具交付路线安排,使公司能够提前几周或几个月安排交付订单的路线。这一过程使交付团队能够在最短的时间内完成数月的路线调度,而不是每天寻找路线。 Upper 还提供了一份数字清单,让调度员可以查看司机是否完成了送货。该软件的专用司机应用程序简化了交付流程,使跟踪司机和分解成功的交付变得更加容易。
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