Bandwidth 帮助 ParentSquare 将语音通知功能融入其产品中
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- ParentSquare
- Smart Alerts technology
- Bandwidth’s XML programming language
技术栈
- XML
- API
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
用例
- 公共预警与应急响应
- 远程协作
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
ParentSquare 是一个简单而安全的网络平台，用于学校与家庭之间的沟通。双向消息传递、在线参与和简单的用户界面使家长、教师和其他工作人员保持联系和参与，从而创建一个充满活力的学校社区。该公司的客户是美国各地的学区。这些学区面临着确保向每位家长传递重要信息的挑战，尤其是那些不太懂技术或没有手机连接的家长。
挑战
ParentSquare 是一个基于网络的学校与家庭沟通平台，它面临着确保向每位家长传递重要信息的挑战。该公司的客户是全国各地的学区，他们很难联系到那些不太懂技术或没有手机的家长和监护人。这些人经常错过沟通，因为他们没有及时收到信息或完全被忽视。ParentSquare 需要一个合作伙伴，帮助它快速轻松地将语音通知集成到其产品中，并帮助学区提高在一天中的任何时间与每位家长沟通的能力。另一个要求是学区能够从学校活跃和已建立的电话号码发送语音通知。
解决方案
ParentSquare 与通信 API 提供商 Bandwidth 合作，将语音呼叫纳入其智能警报技术。Bandwidth 为 ParentSquare 提供了每个学区区号的电话号码，并在来电显示中使用了预先存在的学校号码。这有助于与家长沟通，因为家长更有可能关注来自已知号码的电话。ParentSquare 使用 Bandwidth 的 XML 编程语言来确保以高度可定制的方式向家长发送语音消息。这使学区能够灵活地用不同的语言编写消息并实施各种 if/then 场景以确保最佳传递。由于 Bandwidth 拥有全国性的网络和用于安排消息传递的 API 平台，因此 ParentSquare 能够轻松扩展以每次都按时传递所有学区的消息。
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