银行保障面向客户的关键银行应用程序和服务
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- InfiniStream 9800 series appliances
- nGeniusONE Service Assurance platform
技术栈
- SDAN infrastructure
- F5 load balancers
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程资产管理
- 网络安全
服务
- 系统集成
- 测试与认证
关于客户
客户是一家位于美国中部的大型商业银行，已为客户服务十多年。该银行通过遍布美国近一半地区的数千家分支机构，为近 2000 万消费者、企业和机构提供全方位服务。该银行以其强劲的财务业绩和对优质客户体验的坚定承诺而闻名。随着客户越来越依赖网上银行应用程序、分支机构的柜员应用程序、财务服务、抵押贷款和其他通过互联网提供的客户服务，服务中断成为银行的一个关键问题。
挑战
该银行面临的挑战是保持其网上银行应用程序、柜员机应用程序和其他关键服务的服务连续性。这些服务的任何中断都可能削弱客户信心和忠诚度。该银行的 IT 团队需要了解银行复杂的共享数据访问网络 (SDAN) 基础设施，以便对问题进行分类和补救。系统中的大量流量经常导致存储的研究数据在 3 级员工评估之前被覆盖，从而可能存在违反客户服务水平协议 (SLA) 的风险。此外，该银行正在规划未来的高速连接和数据中心，这意味着实施的任何解决方案都必须支持其现有的 10GbE 基础设施，同时仍能处理 40GbE 容量和未来支持的关键服务。
解决方案
为了解决这些问题，该银行向长期技术合作伙伴 NETSCOUT® 求助。安装了具有更高连接速度和更大磁盘空间的新型 InfiniStream 9800 系列设备来解决存储问题，从而最大限度地减少了数据包丢失，而 Tier 3 运营团队成员需要进行深入研究，以便快速识别问题。NETSCOUT 解决方案查看了 F5 负载均衡器两侧的流量，因为流量来自执行网上银行功能的客户，并进入数据中心。该解决方案还提供了对来自数千家分行的柜员机应用程序的可视性。通过为网上银行、柜员机应用程序和其他关键服务提供服务保障，IT 能够确保最高质量的客户体验。
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