DocuWare 让洪都拉斯的银行业务变得更加便捷
公司规模
Large Corporate
地区
- America
国家
- Honduras
产品
- DocuWare
技术栈
- CR MICRO
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程资产管理
服务
- 系统集成
关于客户
大西洋银行成立于 1913 年，是洪都拉斯最全面、最多样化的金融集团的领导者。该银行为个人以及中小型企业提供广泛的金融产品和服务。大西洋银行采用创新技术和世界一流标准，为 50 多万客户提供服务，在洪都拉斯所有 18 个省份提供先进的银行产品和服务。该银行处理各种类型的文件，包括支票、存款、储蓄、抵押、契约、客户文件和其他银行表格。
挑战
洪都拉斯领先的金融集团阿特兰蒂达银行 (Banco Atlántida) 的文档管理系统面临挑战。在实施 DocuWare 之前，银行文档通过信函袋传输到中央办公室，然后进行缩微胶卷处理。纸质文档随后在银行拥有的异地仓库中存储 5 年，按日期、分行名称和文档类型进行装箱。由于银行无法快速访问文档，此过程导致客户服务不佳。他们经常不得不处理杂乱无章的错放文档、质量低劣的缩微胶卷以及不断维护缩微胶卷设备的需要。该银行的首席运营官认为，迫切需要转向无纸化办公室，以解决他们目前的困境。
解决方案
Banco Atlántida 决定实施 DocuWare 有两个原因：首先，全国各地的银行工作人员都可以搜索系统中的信息；其次，能够快速访问任何分行的文档将极大地改善客户服务。此外，首席运营官认为 DocuWare 的可扩展性将使该解决方案能够在其不断发展的组织中很好地发挥作用。如今，每个分行都使用佳能型号 DR 7580、DR 3010-C、DR 2510 和支票扫描仪 CR 180、CR 55 和 CR 25 扫描文档。为了跟上文档量，该银行与其授权 DocuWare 合作伙伴和服务机构提供商签订了合同，在分行现场完成 65% 的扫描和索引编制工作。银行工作人员和其授权 DocuWare 合作伙伴每月扫描 220 万份文档。该银行已将超过 1.35 亿份文件（例如支票、存款、储蓄、抵押、契约、客户文件和其他银行表格）存档到 DocuWare 中。
运营影响
数量效益
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