适用行业
- 电子商务
- 零售
适用功能
- 采购
- 仓库和库存管理
用例
- 最后一英里交付
- 时间敏感网络
服务
- 系统集成
关于客户
Forest Incentives 是一家总部位于美国的公司,提供一系列服务,包括筹款、电子商务、零售订单管理、仓储和履行。 35 年来,该组织一直帮助非营利组织和公共媒体实现其目标并增加净收入。多年来,该公司不断扩展其服务,通过发票收款和报告各种其他后台活动来提供前端界面。 Forest Incentives 利用其在直接捐助者履行、采购媒体、品牌商品以及客户支持方面的专业知识,为其尊敬的客户提供独特的价值主张。
挑战
Forest Incentives 是一家总部位于美国的公司,提供筹款、电子商务、零售订单管理、仓储和履行等一系列服务,该公司面临着重大挑战。随着公司开始扩张,它面临着缺乏适当文件的问题。该公司长期依赖的手动文档系统无法再维持其活动,导致工作流程杂乱无章。缺乏有效的工作流程系统对公司的定制方法和针对客户的具体指南构成了威胁。他们用于文档的 Microsoft Word 文档还不够,因为文档组织得不好。运营和客户服务总监 Matthew Louridas 一直担心团队成员会因缺乏信息而犯错。
解决方案
为了应对这一挑战,Forest Incentives 采用了 SweetProcess,该软件在简化组织流程和改善客户服务方面发挥了重要作用。 SweetProcess 因其在创建、存储和组织文档方面的易用性而被选中。该软件对 Forest Incentives 的运营产生了直接影响。它促进了简单和自动化的文档记录,为简化业务运营提供了关键要素。 SweetProcess 还提供了一个可访问且集中的知识库,提高了员工的绩效并促进了独立性。该软件还促进了工作场所的有效协作,并提供了良好的用户体验,让员工使用起来既简单又有趣。展望未来,该公司计划利用 SweetProcess 来加强运营,招聘新员工并扩展服务。
运营影响
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