经纪业务借助 NETSCOUT 满足高质量语音交易的需求
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
技术栈
- Session Initiation Protocol (SIP) trunking
- Software-defined networking (SDN)
- Hybrid cloud platforms
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 网络安全
- 远程资产管理
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
这家总部位于美国的公司为全球 7000 多万客户提供银行、保险、投资、抵押、贷款和消费金融服务。该公司拥有数十亿美元的资产，在 5000 多个分支机构、数千台 ATM、联系中心和经纪公司以及在线银行和移动设备上优先考虑客户服务体验。该公司是 nGeniusONE 的长期客户，众多信息技术 (IT) 用户利用 NETSCOUT® 智能可视性和实时分析来主动监控和排除整个业务故障。
挑战
该公司的首席信息官 (CIO) 正在推动数字化转型计划，以提高用于高效为客户提供金融交易的技术的性能。这些项目包括将应用程序工作负载直接迁移到软件定义网络 (SDN) 和混合云平台。一个 IT 团队正在监督实施几个下一波数字化转型项目，包括将经纪商在客户服务中心使用的交易平台更新为智能语音转接解决方案，其中包括会话发起协议 (SIP) 中继和 IT 连接技术。虽然该公司广泛使用 NETSCOUT 进行整个业务的监控和服务台工单故障排除，但负责新交易平台的 IT 团队并没有使用 nGeniusONE。他们反而依赖另一家供应商的分析和数据源，而 IT 认为这些来源在统一通信和协作 (UC&C) 分析和平台安全方面存在局限性。
解决方案
该公司通过扩展 NETSCOUT 的智能数据可视性，成功解决了其数字化转型计划。因此，该公司充分利用了下一代转塔式交易平台的进步，部署了 NETSCOUT InfiniStreamNG (ISNG) 设备，将 20 多个经纪地点和远程办公室监控的网络流量转换为 nGeniusONE 用于应用程序性能细粒度分析的智能数据。对于 IT 来说，从语音交易平台的细粒度监控中获得深入的 UC&C 性能分析至关重要。这就是 nGeniusONE 工作流程真正满足 IT 需求的地方，它提供：实时服务仪表板视图，了解语音技术性能和服务警报条件，UC 特定服务监视器（例如媒体监视器、SIP 监视器），提供客户特定应用程序的视图，分析支持跨多个呼叫服务器和所有经纪地点的交易平台性能的 UC&C 服务推动器和协议。IT 团队与专门的 NETSCOUT 团队合作，确保 ISNG 技术满足生产级部署所需的公司安全保障。
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