公司规模
Mid-size Company
地区
- Europe
国家
- Switzerland
产品
- Camunda BPM platform
技术栈
- Java EE
- BPMN 2.0
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 平台即服务 (PaaS) - 应用开发平台
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 系统集成
关于客户
瑞士联邦知识产权局 (IPI) 位于瑞士伯尔尼。它是瑞士知识产权(商标、专利和设计)的所在地,部分也负责相应的国际申请。它负责审查国家申请、授予知识产权并对其进行管理。自 2014 年以来,IPI 一直使用 Camunda BPM 平台来运行其知识产权管理领域的核心流程。
挑战
瑞士联邦知识产权局 (IPI) 在其专有业务流程执行解决方案方面面临挑战。业务部门和 IT 部门之间的沟通非常困难。流程实施的复杂性和成本非常高。流程的运行以及变更和改进的开发非常困难,并且依赖于特定人员的专业知识。他们的业务流程复杂且变化频繁,并且通常具有非常复杂的安全要求。他们的合规性难以监控。为了实现更加业务驱动的发展,他们选择使用业务流程管理 (BPM)。
解决方案
IPI 选择 Camunda BPM 来满足其业务流程管理需求。Camunda 是唯一一家真正、始终如一地支持 BPMN 2.0 且不宣扬“零代码 BPM”神话的制造商。Camunda 并未强迫 IPI 改变其 IT 环境或技术堆栈,而是提供了一个带有可选工具的完全集成的 BPM 引擎。这使得 IPI 能够从 BPM 中受益,而无需适应特定产品。他们可以自由决定要使用哪些产品和技术来进行 UI、监控、报告、搜索等。此外,它还提供与 Java EE 的集成,这意味着他们能够充分利用 Java EE。
运营影响
数量效益
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