Camunda 在 R+V Versicherung 实现流程即服务
公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- Camunda Platform
- Camunda Optimize
技术栈
- Java
- Microservices
- Cloud-based architecture
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 应用开发平台
- 平台即服务 (PaaS) - 数据管理平台
适用功能
- 商业运营
- 销售与市场营销
用例
- 过程控制与优化
- 质量预测分析
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
关于客户
R+V Versicherung AG 是合作金融服务网络的一部分，也是德国最大的保险公司之一。该公司拥有约 17,000 名员工，收入约为 200 亿欧元。2020 年，R+V 集团的保费增长超过 8%，在所有类别中的表现都远远超过行业水平。这一成功很大程度上归功于深思熟虑的数字战略，其中的一个基石就是 Camunda 平台。
挑战
R+V Versicherung AG 是德国最大的保险公司之一，其业务流程管理 (BPM) 的旧式单片软件解决方案面临挑战。该系统缺乏灵活性，需要数月时间准备发布变更，涉及许多手动测试和完整的环境重建。此过程经常导致系统故障，对客户体验产生负面影响。此外，更新仅每隔几年进行一次，每年只有几次较小的更新，这限制了公司的敏捷性和快速响应新需求的能力。
解决方案
R+V Versicherung AG 实施了 Camunda 平台来重新设计其 BPM 架构。这使该公司能够在本地开发、更新和运营其流程应用程序，从而提高其敏捷性和更快地响应新需求的能力。Camunda 平台的开放式架构使其能够轻松与各种其他架构和框架集成，例如微服务和内部开发的应用程序。该平台的扩展性也比以前的 BPM 解决方案更好，可以更好地吸收峰值负载。此外，Camunda 平台的开发人员友好环境使开发人员能够轻松快速地投入工作，因为任何了解 Java 等常见编程语言的人都可以轻松学习它。
运营影响
数量效益
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