餐饮服务通过 Freshservice 改善服务交付并简化运营
适用行业
- 食品与饮料
- 运输
适用功能
- 设施管理
- 采购
用例
- 库存管理
- 时间敏感网络
服务
- 测试与认证
关于客户
Cater Care 是澳大利亚领先的合同餐饮、住宿和设施管理服务提供商之一。他们在澳大利亚拥有 207 个运营地点，每天送餐 5,120 份，拥有 2,456 名团队成员。 Cater Care 热衷于新鲜、优质的食品，并为顾客和客户提供最好的款待和服务。
挑战
为了跟上 Cater Care 的快速变化和卓越的服务交付，该公司的内部支持团队（IT、质量、营销、人力资源）需要基于云的强大 ITSM 解决方案来简化流程并轻松协作。由于之前没有适当的 ITSM 解决方案来管理其 IT 服务交付，Cater Care 的 IT 团队支离破碎，难以随着公司的发展而扩展。 Cater Care 的人力资源团队也面临着类似的困难，没有适当的票务解决方案来实现流程自动化。
解决方案
Cater Care 决定实施 Freshworks 的 ITSM 套件 Freshservice。 Freshservice 提供了灵活、敏捷的 ITSM 解决方案，可以标准化其 IT 服务交付。它简化了他们的 IT 运营并提供了强大、集中且灵活的解决方案。 Freshservice 还通过强大的工作流程自动化自动执行重复任务，帮助提高流程效率和服务敏捷性。人力资源团队还通过简化和自动化战术员工生命周期流程而从 Freshservice 中受益。
运营影响
数量效益
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