Qlik > 实例探究 > Centerstone Research Institute employs QlikView for TDWI award-winning solution

Centerstone Research Institute employs QlikView for TDWI award-winning solution

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公司规模
Large Corporate
地区
  • America
国家
  • United States
产品
  • QlikView
  • Postgres
  • Jaspersoft
  • Pentaho
  • KNIME
  • SAS
  • SPSS
技术栈
  • Business Intelligence/Data Warehousing
  • Data Visualization
  • Predictive Modeling
  • Data Mining
实施规模
  • Enterprise-wide Deployment
影响指标
  • Productivity Improvements
  • Revenue Growth
  • Customer Satisfaction
技术
  • 分析与建模 - 大数据分析
  • 分析与建模 - 预测分析
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 数据可视化
适用行业
  • 医疗保健和医院
  • 教育
适用功能
  • 商业运营
  • 质量保证
用例
  • 预测性维护
  • 过程控制与优化
  • 实时定位系统 (RTLS)
服务
  • 数据科学服务
  • 系统集成
关于客户
Centerstone Research Institute (CRI) is the research affiliate of Centerstone, the USA’s largest not-for-profit provider of community-based behavioral healthcare programs. CRI conducts service and clinical studies and partners with leading research institutions to advance knowledge of mental health and addiction disorders. CRI studies provide behavioral healthcare professionals across the world with new insights and innovative treatment options. Locally, Centerstone serves more than 70,000 individuals and their families annually through a multitude of different programs at more than 120 facilities and 150 community locations.
挑战
Centerstone Research Institute (CRI) faced increasing economic pressure as the global economic crisis affected state and local budgets. Funding cuts were proposed at a time when demand for the services Centerstone provides was rising – a “perfect storm” with serious business and clinical implications. To weather the financial pressures without severely cutting services, CRI sought a Business Intelligence/Data Warehousing (BI/DW) solution that would simultaneously improve the quality of care for patients while reducing revenue leaks. CRI’s strategy behind the BI/DW solution was to empower management and staff with easy access to actionable information related to business and clinical practices.
解决方案
With limited financial resources to invest in an enterprise BI solution, CRI combined open source technologies for data warehouse infrastructure (Postgres, Jaspersoft, Pentaho, KNIME) with vendor solutions that add value in targeted areas, including dashboards (QlikView) and predictive modeling (SAS, SPSS). QlikView empowers clinicians, managers and front desk staff through web-accessible dashboards and analysis sourced from the DW’s 132 GB of data across 300 tables, representing more than 1,500,000 clinical services. Examples include Services and Revenue Dashboard, Staff Productivity Dashboard, Admissions Dashboard, Clinical Outcomes Dashboard, Appointments Analysis, and Enterprise Analysis.
运营影响
  • The system helped produce a $12-15 million increase in annual revenue in one year without appreciable increases in cost.
  • Staff productivity rose 30% and time spent providing clinical service rose 10% for each staff, suggesting a reduction in administrative time.
  • The quality of services provided also increased, including a 25% rise in treatment plan completion and improvements in clinical consistency such as a 20% rise in case rate eligibility.
  • Similar improvements have been experienced in compliance issues and outcomes collection.
  • Access times, defined as the time lapsing between the dates of referral to the date of first service, fell to historic lows.
数量效益
  • Increased revenue by 30%
  • Improved staff productivity by 30%
  • Improved quality of services by 25%

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