City Cruises 通过对话智能提高效率和客户体验
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 城市与自治市
- 教育
适用功能
- 质量保证
- 销售与市场营销
用例
- 智慧城市运营
- 虚拟培训
服务
- 测试与认证
- 培训
关于客户
霍恩布洛尔城市游轮 (City Cruises by Hornblower) 是美国最大的河流和港口游轮公司，在北美多个城市提供国内旅行体验。他们致力于提供卓越的旅行体验，但需要改进质量保证流程和客户服务代理培训计划。
挑战
城市游轮需要一种方法来实施质量流程并改进客户服务团队的培训计划。 2020 年旅游业受到干扰后，他们还面临着增加招聘和培训的挑战。
解决方案
City Cruises 采用了 Observe.AI 提供的对话智能，将评估程序效率提高了 40%。这实现了更快的反馈循环并改进了新员工入职工作。该平台还提供可验证的具体数据，用于分析客户交互、集中和简化的工作流程以及规模化的远程入职培训。
运营影响
数量效益
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