城市 IT 部门利用 NETSCOUT 为综合紧急呼叫服务增加服务保障
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStream
- nGenius for Flows
- nGenius 3900 Series Packet Flow Switch
技术栈
- NETSCOUT Adaptive Service Intelligence (ASI) technology
- NetFlow performance analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 城市与自治市
- 安全与公共安全
适用功能
- 商业运营
- 物流运输
用例
- 公共交通管理
- 公共预警与应急响应
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
客户是一家大型 IT 部门，负责监管约 65 个市政府机构的服务交付，包括惩教署、卫生署、人力资源管理局和教育署，以及 911 和 311 服务。除了管理市政府庞大的 IT 运营所带来的日常挑战外，IT 部门还负责监管市政府警察、消防和紧急医疗服务 (EMS) 团队的呼叫管理技术性能。该市警察、消防和 EMS 团队的年度语音呼叫量达到数百万。
挑战
纽约市的警察、消防和紧急医疗服务 (EMS) 团队使用不同的呼叫管理技术，导致响应时间和效率不一致。纽约市这些服务的年度语音呼叫量达到数百万，这进一步促使各部门需要协同呼叫管理。纽约市 IT 团队希望将这些服务集成到冗余数据中心的单个 911 系统中，以增强灾难恢复准备。他们需要下一代服务保障技术来快速解决问题。
解决方案
市 IT 部门在一个新的公共安全中心安装了 NETSCOUT nGeniusONE 服务保障平台，作为灾难恢复地点，同时通过下一代 NETSCOUT 技术增强其主要位置，该技术包括专用的 nGeniusONE Global Manager、四个 nGenius 3900 系列数据包流交换机和 nGenius for Flows NetFlow 分析解决方案。nGeniusONE 服务器设计支持 IT 部门对城市紧急呼叫管理系统的灾难恢复配置的要求，为服务器硬件提供集成的远程管理访问、崩溃系统恢复和电源控制功能。IT 部门使用 NETSCOUT nGenius for Flows 性能分析解决方案对 NetFlow 流量进行基础设施监控，包括 CPU 和内存问题，并确保将 NetFlow 信息与 Remedy 票务解决方案结合使用。
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