Clarity Travels to the Future with AI-driven Analytics from ThoughtSpot
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- ThoughtSpot
- Go2Insight
- Theia
技术栈
- AI-driven Analytics
- Natural Language Processing
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
适用行业
- 运输
- Professional Service
适用功能
- 商业运营
- 采购
用例
- 远程资产管理
- 过程控制与优化
服务
- 数据科学服务
- 系统集成
关于客户
Clarity, based in Manchester, is the UK's tenth independent travel management company, employing over 650 employees across 16 offices in the UK, Ireland, and the Netherlands. The company merged with Portman Travel in 2017, aiming to leverage both companies' market-leading technology. As an independent travel management company with global reach, Clarity offers vast knowledge and local expertise on an international platform. They assist with global travel program development, long-term business planning, and driving savings across multiple markets. Clarity's mission is to provide a visionary and competitive service to its customers, leveraging advanced analytics and AI-driven solutions to enhance their offerings.
挑战
The UK travel industry is facing numerous challenges, including competition from Airbnb, the uncertainties of Brexit, and growing security threats. Travel Management Companies (TMCs) like Clarity are under pressure to rationalize legacy BI and analytics software to stay competitive. When Clarity merged with Portman Travel in 2017, they aimed to leverage both companies' market-leading technology, including BI and analytics software. However, integrating these systems posed a significant challenge. Darren Williams, Clarity's Head of Management Information (MI) and Data, wanted to provide joint customers with a visionary and competitive service. With multiple systems already in place, Darren was hesitant to introduce another analytics platform. However, Assimil8, Portman's technology partner, recommended ThoughtSpot and proposed a new system called Go2Insight to integrate Clarity's MI tools.
解决方案
Assimil8 recommended ThoughtSpot and proposed wrapping Clarity's MI tools into a new system called Go2Insight, based on the customizable Theia portal. This system provides a single, integrated experience, allowing users to access the capabilities they need and grow their data literacy without worrying about the underlying tools. Clarity worked with Assimil8 to develop three versions of Go2Insight - Basic, Plus, and Pro - catering to different customer needs. The premium service, Go2InsightPro, leverages ThoughtSpot's AI and search-driven capabilities to support a wide range of customer use cases. For example, HR managers can use ThoughtSpot's data search capability to instantly retrieve information using natural language search queries. Procurement managers can build bespoke Pinboards to analyze ticket usage and proactively select rail fares that offer savings without impacting the traveler's experience. ThoughtSpot's AI capabilities in SpotIQ also proactively flag exceptional activity, allowing Clarity to make informed decisions and generate savings.
运营影响
数量效益
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