Samsara > 实例探究 > Clover Dairy Uses Samsara to Optimize Fleet Management and Enhance Customer Satisfaction

Clover Dairy Uses Samsara to Optimize Fleet Management and Enhance Customer Satisfaction

Samsara Logo
公司规模
Large Corporate
地区
  • America
国家
  • United States
产品
  • Samsara Vehicle Gateways
  • Samsara Routing Features
  • Samsara Dispatch Tool
技术栈
  • IoT Gateways
  • Wireless Sensors
  • Real-Time Location Systems
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Cost Savings
  • Productivity Improvements
技术
  • 功能应用 - 车队管理系统 (FMS)
  • 分析与建模 - 实时分析
适用行业
  • 食品与饮料
  • 运输
适用功能
  • 物流运输
  • 仓库和库存管理
用例
  • 车队管理
  • 预测性维护
  • 资产跟踪
服务
  • 系统集成
  • 软件设计与工程服务
关于客户
Clover Sonoma, founded in 1916 as a local cooperative, is a well-known dairy product brand across California. The company is famous for its milk and has expanded its product line to include butter, eggs, ice cream, yogurt, eggnog, cheese, and more. Clover is committed to excellence, fun, and a genuine love of cows. They were early adopters of USDA Organic certification, offer non-GMO milk, and were the first US dairy certified for animal welfare. Clover is also known for its community involvement, donating at least 5% of profits to local initiatives through their Clover Cares program. Their delivery trucks are recognized for their big logos and cow puns, reflecting the company's playful spirit.
挑战
Given their commitment to excellence, Clover's distribution department decided to evaluate new technologies to optimize deliveries and boost customer service. The team tested several fleet tracking solutions and chose Samsara for its accuracy and real-time updates. Paul Drake, Clover’s Distribution Manager, highlighted that Samsara was chosen because it provides updates right to the minute, unlike other companies that update every 2, 5, or 10 minutes. Samsara helps Clover respond to customer inquiries, remotely control their reefers, analyze delivery progress, and simplify maintenance. The need for real-time tracking was crucial for Clover to handle customer calls efficiently and ensure timely deliveries.
解决方案
Clover chose Samsara for its fleet tracking capabilities, which provide real-time updates and accurate location data. Samsara's vehicle gateways are installed in all of Clover's delivery vehicles, allowing the distribution manager, Paul Drake, to monitor the real-time location of trucks. This system helps reduce the stress and time burden of customer calls by providing immediate answers about delivery status. Additionally, Samsara's routing features enable automatic alerts to customers about delivery status. To protect their fleet from rejected loads, Clover uses Samsara's door and cargo sensors to monitor when trailers are opened and unloaded, ensuring product quality and delivery status. This system has saved Clover thousands of dollars by providing evidence to defend against false claims of late deliveries.
运营影响
  • Clover has consolidated delivery routes, reducing the need for new routes and saving costs.
  • Samsara's real-time tracking has improved customer service by providing immediate answers to delivery status inquiries.
  • The system has reduced downtime due to maintenance issues by allowing quick rerouting of drivers when a truck breaks down.
  • Samsara's door and cargo sensors have helped protect Clover from rejected loads by providing evidence of timely deliveries.
  • The platform has provided visibility into real-time truck location and historical route data, enhancing overall operational efficiency.
数量效益
  • Clover has over 100 delivery routes and has successfully consolidated three routes into two, saving costs.
  • The investment in Samsara has paid for itself through the cost savings achieved by route consolidation.
  • Samsara has saved Clover thousands of dollars by providing evidence to defend against false claims of late deliveries.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。