Revenue.io > 实例探究 > 商业房地产经纪人利用 RingDNA 简化运营

商业房地产经纪人利用 RingDNA 简化运营

适用行业

电信

适用功能

销售与市场营销

服务

系统集成

关于客户

这家商业房地产公司总部位于洛杉矶，专门从事净租赁和多户住宅投资。他们的目标是通过合作、透明度和创新提供一流的商业房地产体验。

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挑战

这家商业房地产公司正在为其房地产经纪人寻找销售拨号解决方案。他们需要一种方法来轻松记录对 Salesforce 的呼叫，并根据呼叫指标做出数据驱动的决策。他们之前的电话系统不提供呼叫跟踪或定制信息的功能。

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解决方案

该公司实施了 RingDNA，它与 Salesforce 集成并自动记录所有呼叫和任务。他们还添加了“本地存在”以提供呼叫的本地区域代码。 RingDNA 允许他们定制显示的信息，提供有关财产和所有者的上下文信息。

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运营影响

After implementing RingDNA, the commercial real estate company saw a significant improvement in their operations. Call tracking within Salesforce improved by close to 90% as they no longer had to rely on agents to log calls manually. This allowed them to start tracking all the metrics they had been wondering about, helping them to make coaching, hiring, and pipeline decisions by utilizing the data. Their agents were able to save on average 18 hours a month by automating the small tasks that would ordinarily take their attention away from calls. The ease of use of RingDNA significantly cut down on onboarding times for new hires. The company was also able to transition to remote work seamlessly during the COVID-19 pandemic, with agents able to place calls from their cell phones using call forwarding.

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数量效益

90% improvement in call tracking within Salesforce
18 hours saved per agent per month by automating tasks
Significant reduction in agent onboarding times

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