Conn’s Looks to Gain New Insight
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- EthicsPoint®
技术栈
- Hotline Reporting System
- Web Intake Reporting
- Case Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 零售
适用功能
- 商业运营
用例
- 监管合规监控
- 欺诈识别
服务
- 系统集成
关于客户
Conn’s is a specialty retailer currently operating 75 retail locations in Texas, Louisiana and Oklahoma. The company sells home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges and a variety of consumer electronics. Conn’s also sells lawn and garden products, furniture and mattresses and continues to introduce additional product categories for the home to help respond to its customers’ product needs and to increase same store sales. Unlike many of its competitors, the company provides flexible in-house credit options for its customers. In the last three years, the company financed, on average, approximately 60 percent of its retail sales.
挑战
At the end of 2010, Conn’s Vice President of Enterprise Risk Management Byron Smith began searching for a world-class provider to help address hotline and communication opportunities with its associates. Conn’s sought a solution to replace three different hotlines across the company and corral hotline information into a single repository for analysis to provide its more than 4,000 associates additional methods to report on issues and events within the organization. The company’s previous system didn’t combine all the information; it simply handled each report on an individual basis without an overall systematic approach. Additionally, the team wanted to ensure that they could effectively capture a few key pieces of information with regularity.
解决方案
Conn’s decided to implement EthicsPoint’s case management solution to create a cross-departmental database for tracking issues and investigations to improve efficiency. All hotline processes were streamlined and multiple custom web report forms automated manual processes for capturing information on specific incidents across the organization. The new case management system provided the dissection of all data collected within a central repository and enabled Conn’s to quickly spot trends, analyze financial performance and uncover key organizational vulnerabilities.
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