技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 库存管理系统
适用行业
- 消费品
- 零售
适用功能
- 维护
- 采购
用例
- 库存管理
- 零售店自动化
服务
- 系统集成
关于客户
该客户是美国最大的自营便利零售商之一,在七个州拥有三百多家商店。他们致力于提供卓越的客户服务和体验,同时扩展和创新业务。为了继续扩大规模并满足客户期望,他们开始主动优化商店运营和维护流程。他们使用来自 60 多个不同供应商和 4,000 多名技术人员的维护服务,其中许多是小型的、自我执行的维护专家。
挑战
该客户是美国最大的自营便利零售商之一,在优化商店运营和维护流程方面面临着挑战。他们在所有地点使用不同的流程和系统,因此很难快速访问工作订单状态以及负责维护每项资产的供应商等信息。该客户使用来自 60 多个不同供应商和 4,000 多名技术人员的维护服务,其中许多是小型、自我执行的维护专家。这使得全面了解性能变得具有挑战性。他们需要一种方法来捕获数据,例如商店中任何紧急纠正性维护或计划预防性维护的服务级别协议 (SLA) 性能、准确的技术人员工时(包括行程时间和回程时间)以及维修期间使用的更换零件。
解决方案
客户实施了 Nuvolo Connected Workplace for Retail,这是一个统一的零售商店维护系统,为所有商店、资产、供应商、工单、发票和合同提供了一个记录系统。该解决方案提供单一事实来源,并提供对所有商店维护活动的全面可见性,使内部和外部供应商技术人员能够更轻松地收集和可视化性能数据。借助 Nuvolo,他们可以查看 SLA 和指标、突出显示成本、跟踪资源的超额情况和未充分利用的资源,并根据业务数据确定流程改进。他们构建了数字报价和供应商发票系统,使他们每月能够处理 2,000 张供应商发票。他们还使用 Nuvolo 管理其中央仓库和 24 辆远程移动库车,实施更加透明的零件分配流程,并简化库存审核流程。
运营影响
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