医疗保健领域的治疗过程痛点
公司规模
Large Corporate
地区
- Europe
产品
- FlowForma Process Automation
技术栈
- Microsoft SharePoint
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 远程病人监护
- 预测性维护
服务
- 系统集成
- 软件设计与工程服务
关于客户
客户是一家大型欧洲医疗机构，拥有开创性的治疗方法，并采用先进的患者护理方法。该机构拥有数千名员工和近 1,000 张床位，处于服务的最前线，为 50 多个医疗专业提供紧急和急性护理服务。与许多公立医院一样，挑战在于在财务限制内保持最高标准的临床护理。对于 IT 团队来说，目标是更好地支持“白大褂”——临床医生、护士、医生——并帮助他们更有效地完成工作。
挑战
该医院是一家大型欧洲医疗机构，在资金有限的情况下，面临着维持高标准临床护理的挑战。IT 团队的任务是让临床医生、护士和医生更高效地完成工作。其中一项重要工作是取代低效的纸质流程。医院一个部门的患者护理点生成的表格需要由另一个部门的管理人员访问，这会导致出现错误或丢失文书工作的风险。IT 团队热衷于数字化转型，但资金有限，迫使他们想方设法解决更换成本过高的老化 IT 系统。
解决方案
IT 团队找到了一种数字化流程和改善患者护理的方法，即使用 FlowForma 流程自动化工具跨越多个 IT 系统。该工具位于医院的 Microsoft SharePoint 平台上，该平台已被管理员和临床工作人员广泛使用。它在促进新的工作方式方面发挥了重要作用。该工具已用于加快流程，而无需投资复杂的系统升级。新工作流程的副产品是临床医生能够在当前架构限制内尽可能接近实时地访问临床数据。IT 部门每月与医疗团队举行会议并倾听他们的需求。一个月后，他们会带着解决方案回来。医院的业务部门也了解情况，因为流程必须跨越医院的前台和后台，反映患者的旅程。
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