适用行业
- 教育
用例
- 虚拟培训
服务
- 培训
关于客户
高纬环球是一家国际服务公司,与许多其他公司一样,在培训员工内部政策和程序方面面临挑战。该公司需要一个解决方案,允许中小企业将他们的知识贡献给一个集中数据库,然后员工可以轻松访问该数据库。高级培训经理 Derek 对改善员工使用培训材料的体验以及更好地控制知识库的内容和格式特别感兴趣。
挑战
与许多国际服务公司一样,戴德梁行在对员工进行内部政策和程序培训方面面临着重大挑战。主要问题是资源分散,员工很难在需要时找到合适的培训内容。该公司需要一个集中的知识库,主题专家 (SME) 可以在其中贡献他们的知识,并且员工可以轻松访问这些信息。此外,高级培训经理 Derek 旨在增强员工使用培训材料的体验,并更好地控制知识库的内容和格式。
解决方案
该公司采用了知识管理解决方案 ScreenSteps 来应对这些挑战。 Derek 最初的重点是将所有现有培训资源整合到 ScreenSteps 中。这一过程涉及接触中小企业,为知识库贡献他们的专业知识。一旦内容进入 ScreenSteps,就很容易组织,使员工更容易访问。该解决方案提供了一个平台,Derek 可以控制内容的类型和格式,确保知识库中只包含相关且有用的信息。 ScreenSteps 中的便捷搜索功能显着改善了员工使用培训材料的体验。
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