客户成功 VMware
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Knova KM
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Software
关于客户
该客户是全球第五大软件基础设施公司。他们是虚拟化和云基础设施领域的全球领导者，拥有超过 150,000 名客户、22,000 个合作伙伴和 35,000 名认证专业人员。该公司总部位于加利福尼亚州帕洛阿尔托。他们非常重视客户服务，并依靠 Knova 知识管理来帮助客户满意。他们创新地使用社交媒体，通过增加主动和互动的客户联系机会来增强支持。
挑战
这家全球第五大软件基础设施公司非常重视客户服务，并依靠 Knova 知识管理来帮助客户保持满意。他们创新地使用社交媒体，通过增加主动和互动的客户联系机会来增强支持。提供出色的客户体验被认为是成功运营的最低要求。该公司希望利用可用的资源和技术将服务提升到一个全新的水平。
解决方案
该公司依靠 Knova KM 帮助客户保持满意。Knova KM 是一种知识管理解决方案，可帮助公司管理和利用其知识库来改善客户服务。该公司对社交媒体的创新使用通过增加主动和互动的客户联系机会来增强支持。这使他们能够提供出色的客户体验，这被认为是他们成功运营的最低要求。
运营影响
数量效益
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