丹佛在疫情期间的紧急行动中心虚拟转型
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 机器人 - 轮式机器人
适用行业
- 城市与自治市
- 电信
用例
- 搜救
- 智慧城市运营
关于客户
科罗拉多州丹佛市县是美国发展最快的城市之一，人口约 729,000 人。该市和县的 50 多个业务单位雇用了 11,000 多名员工，其 EOC 共有 100 名成员，其中代表来自全市各地。 EOC负责应对暴风雪、洪水和停电等紧急情况。在 COVID-19 大流行期间，平机会必须迅速适应远程工作和社交距离措施的新现实。
挑战
2020 年 3 月 13 日，丹佛紧急行动中心 (EOC) 面临前所未有的挑战。习惯于应对暴风雪、洪水和停电等紧急情况的 EOC 必须迅速适应 COVID-19 大流行的新现实。作为政府应对这一流行病的居家应对措施的一部分，市政府官员将工人送回家，其中包括紧急行动中心的工人。面临的挑战是，当 EOC 的 100 名成员所依赖的每一个工具和流程都实际位于他们无法再访问的 1,000 平方英尺的设施中时，如何让他们的 100 名成员继续工作以确保公共安全。 EOC 必须迅速将其业务转移到线上，以确保生产力，而 EOC 成员在 COVID-19 社会疏远措施期间在家工作。
解决方案
丹佛的技术服务部门建立了一个 Microsoft Teams 网站作为在线 EOC，工作人员可以在其中进行交流和协作。然而，仍有一些工作流程依赖于将大约 50 个纸笔表格从一个办公桌移动到另一个办公桌，每个流程最多需要七个步骤。为了克服这个问题，丹佛的技术服务部门使用 Nintex Forms 快速将 65 份纸质表格带到网上，使 EOC 工作人员能够继续在家高效工作。他们还使用 Nintex Mobile 为所有在大流行期间必须亲自上班的丹佛员工创建了一个症状监测应用程序。该团队在一个周末内将 20 份表格数字化，并在三个月的激活过程中迅速将数字增加到 65 份。
运营影响
数量效益
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