百乐嘉利宝的数字化转型和以运营商为中心的文化的扩展
技术
- 网络安全和隐私 - 入侵检测
- 功能应用 - 制造执行系统 (MES)
适用行业
- 教育
适用功能
- 维护
用例
- 添加剂制造
- 制造过程模拟
服务
- 系统集成
- 培训
关于客户
百乐嘉利宝 (Barry Callebaut) 是一家总部位于苏黎世的高品质巧克力和可可产品全球领导者。该公司在巧克力行业拥有超过 175 年的历史，在全球拥有 64 家制造工厂，拥有超过 12,500 名员工。百乐嘉利宝致力于维持以操作员为中心的文化，一线员工被赋予权力并自主执行工作并成为解决方案的一部分。公司重视开放式沟通和解决问题，并致力于组织层面的持续改进和学习。
挑战
百乐嘉利宝 (Barry Callebaut) 是高品质巧克力和可可产品的全球领导者，在全球 64 家制造工厂保持开放式沟通和解决问题方面面临着挑战。该公司在日常运营中严重依赖现场巡视和团队委员会，这使得管理层和职能专家能够为操作员提供支持并解决问题。然而，跟踪问题并联系合适的人寻求解决方案是一项复杂的任务。此外，该公司需要确保在一个工厂找到的解决方案在所有站点之间共享，以供整个组织范围内的学习。另一个挑战是需要实时信息访问以进行有效决策。该公司开始录制团队会议并在工厂中分享，以提高 COVID-19 大流行期间的可视性，但需要一个更强大的解决方案来进行数据驱动的决策。
解决方案
百乐嘉利宝 (Barry Callebaut) 实施了 Poka（一个互联工作人员平台），以简化沟通和解决问题。 Poka 让跟踪问题和找到合适的人来解决问题变得更加容易。它还促进了不同站点之间解决方案的共享，促进了组织层面的学习。该公司还将 Poka 与其制造执行系统 (MES) 集成，以访问生产线的实时传感器数据，从而实现快速且有数据支持的决策。 Poka 还通过授权一线员工并赋予他们执行工作和成为解决方案一部分的自主权，培育了一种以操作员为中心的文化。该平台集中了所有通信和知识，提高了可见性并促进了协作。它还促进了更快的问题解决以及标准的一致更新和记录，从而创建了持续的改进周期。该公司还投资于培训和后续工作，以确保 Poka 的成功采用。
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