技术
- 分析与建模 - 过程分析
- 分析与建模 - 机器人过程自动化 (RPA)
适用行业
- 零售
- 电信
适用功能
- 人力资源
- 销售与市场营销
用例
- 库存管理
- 过程控制与优化
关于客户
Pret Communique SA de CV 是 AT&T 在墨西哥的领先经销商,在墨西哥城、蒙特雷、瓜达拉哈拉、普埃布拉等地的主要购物中心设有分支机构。该公司拥有 100 多个销售点,并在百货商店、企业销售、呼叫中心和分销商等其他销售渠道设有办事处。 Pret Communique 在该领域拥有约 25 年的经验,致力于手机套餐的销售,注重客户满意度和持续改进。该公司的目标是成为寻求购买手机套餐的客户的首选,并相信客户满意度必须放在第一位。
挑战
Pret Communique是AT&T在墨西哥的领先经销商,由于多个流程缺乏系统化,其成长和发展面临着限制。这些流程是使用基本的 Office 软件包来执行的,这不足以跟上快速变化的移动电话市场的步伐。该公司还拥有一支内部软件开发团队,但他们无法足够快地适应该行业不断变化的技术和流程。随着 AT&T 进入墨西哥市场,Pret Communique 还需要满足他们的控制和性能标准。该公司意识到他们需要更先进的解决方案来支持他们的持续增长和发展,并确保符合运营商的标准和要求。
解决方案
Pret 公报决定购买 iBPMS(智能业务流程管理套件)来改进其所有流程。在审查了不同的 BPM 套件后,他们选择了 AuraQuantic,因为它能够快速、轻松地适应移动电话行业的需求。项目实施花费了大约 2 个月的时间,并使用 SCRUM 方法进行管理。此后,该流程已根据运营要求进行了修改。这些流程修改大约在一周内完成,包括成功的测试和执行。 AuraQuantic 与用于操作的所有系统集成,通过 Web 服务进行互连,从而实现流程自动化,无需人工干预即可完成任务。
运营影响
数量效益
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