技术
- 应用基础设施与中间件 - 中间件、SDK 和库
- 基础设施即服务 (IaaS) - 公共云
适用行业
- 水泥
- 建筑与基础设施
适用功能
- 产品研发
- 质量保证
用例
- 施工管理
- 基础设施检查
服务
- 系统集成
- 测试与认证
关于客户
本案例研究中的客户是哥伦比亚内政部基础设施和发展部。该部门负责执行基础设施政策,以促进整个哥伦比亚领土的公共安全和保护公民生活。它利用基础设施项目的可行性、批准和监督流程、移动性和用于安全和共存的综合应急系统来履行其使命。该部门与来自各市、32 个部门以及国家警察、哥伦比亚海事局和司法部等其他实体的 1103 名市长合作。
挑战
哥伦比亚内政部基础设施和发展部在管理其基础设施项目方面面临着重大挑战。 2010年至2016年期间,该部门批准了1,138个基础设施项目,国家安全与共存基金的捐款总额约为4.1亿美元。可行性流程由 8 个子流程组成,涉及 13 名专业人员和 3 名支持人员的互动,由于活动的手动协调而变得复杂。仅 2015 年,就有 974 个项目经过审查和评估,每个项目平均包含 120 页文档。文件管理的缺乏使得监测和获取信息变得困难,而且证明文件需要亲自提交,需要全国各地的公职人员前往波哥大。该部门还需要为各个政府实体生成报告,但在没有自动化的情况下生成的大量记录无法提供任何流程可追溯性或准确信息。
解决方案
为了应对这些挑战,基础设施部使用 AuraQuantic Helium iBPMS 平台实施了一个基础设施项目信息系统,称为 SIPI 项目。该平台半自动化了可行性子流程,允许外部和内部用户以协调的方式参与流程并共享文档。文件管理和注册变得隐含在这个过程中,消除了监督的需要,并使项目从开始到结束都可以被访问和监控。 SIPI 项目还包括一个强大的安全系统,以保证用户的真实性、基于角色的活动分发、基于 Web 的架构(允许并行执行相同的活动)、通过优化的流程和子流程最小化流程重组、动态子流程的执行,以及统计报告的生成和监控。
运营影响
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