Digitalizing a National Asset
公司规模
Mid-size Company
地区
- Europe
产品
- ARIS Architect and Designer
技术栈
- ARIS
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 应用开发平台
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 软件设计与工程服务
关于客户
The Department of the Registrar of Companies and Official Receiver (DRCOR) is a small office under the Ministry of Energy, Commerce, Industry and Tourism (MECIT) in Cyprus. The department is responsible for providing registration services to 430,000 business entities doing business in the country and plays a pivotal role in the protection of intellectual property. The department is considered the image of Cyprus abroad and its mission took on a whole new importance following a domestic financial crisis in 2013.
挑战
The Department of the Registrar of Companies and Official Receiver (DRCOR) in Cyprus faced several challenges. The national financial crisis in 2013 had a significant impact on DRCOR's operations. The department had to deal with outdated information systems, paper-based processes, inefficient workflows, and a cumbersome user experience. Additionally, the department had to align with EU-wide best practices as part of the EU memorandum agreement. The department also had to deal with data overlaps and gaps, which further slowed down their operations.
解决方案
In 2014, a dedicated team appointed by the Council of Ministers set out to transform DRCOR into a smart digitalized service department. They chose ARIS for its long record of success internationally and endeavored to modernize, simplify operations and align the department with EU-wide best practices. Using ARIS Architect and Designer, the DRCOR project team re-engineered its processes to achieve a reduction in steps of up to 100%, a decrease in turnaround times and a significant improvement in customer satisfaction. The team worked jointly to document materials, conduct employee interviews vis-a-vis processes and workflow, and map in detail all services provided by the department. With analysis capabilities provided by ARIS, DRCOR finally shed light on what was working well—and what wasn’t.
运营影响
数量效益
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