DMEautomotive 加强与 RingCentral 基于云的解决方案的协作
适用行业
- 汽车
- 建筑物
适用功能
- 维护
- 销售与市场营销
用例
- 时间敏感网络
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
DMEautomotive (DMEa) 成立于 2007 年，是一家垂直整合营销公司，专门为汽车行业提供企业级客户生命周期产品。 DMEa 拥有 300 多名员工，为美国最大、最先进的汽车组织提供交钥匙营销解决方案。该公司在两个园区运营，一个位于代托纳比奇，另一个位于杰克逊维尔，分布在多个建筑物和部门内。从设计到营销执行，DMEA 的运营需要强有力的协作，因此有效的通信系统对其成功至关重要。
挑战
DMEautomotive (DMEa) 是一家领先的汽车营销公司，在维持分布在代托纳比奇和杰克逊维尔两个园区的 300 多名员工之间的有效沟通方面面临着重大挑战。该公司的运营，从设计到营销执行，都需要强有力的协作，需要为所有员工（包括生产线上的员工）提供即时访问和个人电话分机。然而，现有的本地PBX系统不仅价格昂贵，投资超过30万美元，而且需要专门的团队进行配置和维护。随着时间的推移，PBX 设备需要持续投资升级和维护，这给创新驱动型公司带来了巨大挑战。
解决方案
为了寻找更实惠、易于管理且可靠的解决方案，DMEA 转向云替代方案来取代其 PBX 硬件。该公司选择了基于云的电话系统 RingCentral 作为其解决方案。 2011 年，DMEA 在整个园区部署了 RingCentral Office，逐步淘汰其传统 PBX 设备。最初的系统设置在一个周末内完成，不到 30 天，RingCentral 的专门实施顾问就使系统启动并运行。其中包括无缝转移 500 多个电话号码。事实证明，诸如分机间呼叫之类的标准功能对于员工的日常任务至关重要，使他们能够轻松地向任何建筑物或部门拨打电话。现在，所有员工都可以通过计算机和手机轻松管理他们的个人资料，而 IT 部门的监督和管理则最少。
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